Program Manager of CAN Hope

Job Description

Job Description

ChicagoCAC employees are expected to perform their job duties and act in a manner consistent with the Core Values of the organization.

 

Responsibility Summary

The Program Manager of CAN Hope provides day-to-day supervision and operational leadership for the Chicago Advocacy Network for Hope (CAN Hope) family justice center program in its service to survivors of domestic and sexual violence, human trafficking, stalking, and other forms of interpersonal or community violence. This position supports the implementation of program priorities, operations, procedures, and leadership values as established by the Director. Survivor-centered and evidence-informed practices are integrated throughout all responsibilities.

DEI&AB Culture Commitment: The Program Manager is responsible for creating an inclusive environment that demonstrates equity, inclusion, accessibility, and belonging to our clients, ChicagoCAC employees, and partners. The position also assists in ChicagoCAC’s Diversity, Equity, Inclusion, Accessibility and Belonging (DEIAB) initiatives.

Primary Responsibilities:

• Supervise direct services and staffing needs to ensure compliance with program expectations as established by the Director. Function in direct service roles as needed. 
• Maintain and support team access to relevant resources, evidence-informed practices, research, and specialized training relevant to survivor services.
• Serve as a public steward of CAN Hope by building relationships with individuals, organizations, and institutions that support survivors and coordinate CAN Hope’s participation in outreach opportunities and community-based events. 
• Serve as site supervisor in the absence of or as assigned by the Director.
• Support the Director in collecting, organizing, and utilizing program data. 
• Attend and participate in regularly scheduled meetings as relevant to the role. 
• Maintain program site cleanliness and organization as assigned. 
• Travel to ChicagoCAC’s other program sites and community locations as needed. 

• Regularly participate in ChicagoCAC sponsored client/staff/community events.

 

Discretion

The Program Manager exercises mid-level decision-making in managing routine program operations, supervising assigned staff, and resolving issues or conflicts within established ChicagoCAC policies, CAN Hope procedures, and the authority delegated by the Director. Significant changes to program procedures and operations require Director review and approval. 

 

 

Supervisory Responsibilities

The Program Manager is responsible for direct supervision of CAN Hope’s direct service roles, interns, and volunteers as assigned. 

 

Relationships  

The Program Manager is expected to collaborate and work effectively with CAN Hope team members and partners, as well as ChicagoCAC peers and colleagues.

 

Qualifications  

Minimum requirements:

• Master’s degree in social work or a related field.
• Three or more years of relevant social services experience. 
• Demonstrated experience supervising, leading, or coordinating the work of others with the ability to provide clear direction, establish consistent expectations, and use available tools and resources to support staff performance.
• Demonstrated ability to give and receive feedback through curiosity, adaptability, sound judgment, and a solutions-oriented approach to problem-solving.
• Strong written and verbal communication skills, as well as project management and organizational skills, with the ability to manage deadlines, deliverables, direct service needs, and supervision requirements simultaneously.
• Demonstrated cultural competency related to professional teamwork and support for survivors from various backgrounds. 

Preferred requirements:

• Five or more years of relevant social services experience. 
• Relevant professional licensure, certification, or specialized training, including LSW/LCSW, CDVP, Illinois 40-Hour DV Training and 40-Hour SV Training.
• Bilingual in English and Spanish.

In addition to making a significant impact on children’s and families’ lives, ChicagoCAC offers amazing benefits for our staff, which include:

• BCBS HMO  and PPO  healthcare coverage options with an opportunity to add family members to plans.
• Free life insurance at 2x your salary up to a maximum of $200,000.  
• Additional pay of 5% of your salary up to $3,750 per year (available after 6 months of employment) to use towards a menu of benefits such as: additional health benefits, dental, vision, long-term disability short-term disability, 403b plan, a Roth option, legal coverage, dependent care, and flexible spending.
• Paid Time Off (“PTO”): PTO starts accruing the first day of employment and accrues at a rate of 35 days in a 12-month period.  
• PTO days are used for all days off, including holidays and sick time so you have maximum flexibility in the use of your PTO.  
• Timing of vacations may be dependent on client needs, as that’s our first priority.  
• PTO goes up to 40 days after 5 years.  
• Additional PTO for FMLA-related reasons up to 20 days.  
• A remote work policy that provides flexibility in work hours so long as operational needs are met.  
• Regular expert training on evidence-based therapy modalities, which includes being able to earn Continuing Education Units.  
• A casual dress code
• Enjoy afternoon milk and cookies every Friday! 
  If you share our passion for providing hope and healing to children and families who have experienced abuse and trauma, and possess the qualifications we’re looking for, please submit an application!  

ChicagoCAC’s Compensation Philosophy:  
We are committed to fair compensation, aligned with Chicago market rates. Our salary scale reflects our values, business strategy, and financial goals. Based on funding and internal equity, th