Sr. Import Brokerage Agent

Sr. Import Brokerage Agent

Job Category: Customs Brokerage

Location: Houston, TX 77039, USA

Description

Essential Job Functions:

• Receive, review and process complex import transactions for assigned base of accounts for all entry types, including the classification and valuation of goods.
• Assist in the reviewing process for work stream development of new and existing accounts including reviewing all documentation and forms, maintaining communications with clients, reviewing their import process on a regular basis, and maintaining client profiles and databases.
• Monitor shipments as they approach noncompliance based on client control, event control, and transactional data count or control.
• Advise supervisor of any problems or irregularities.
• Stay current of U.S. Customs regulations (Customs Brokers and the Customs Clearance process); and classification and valuation rules through self-study, approved related courses and seminars, and regular review of trade publications.
• Compile and prepare commercial regulatory documents for entry processing.
• Coordinate and confirm release while operation in compliance of US customs regulations.
• Coordinate/assist the release of goods from the carrier, customs or other governmental agency examinations that may be required.
• Respond to incoming communications from internal and external clients and where necessary resolve and escalate issues as needed. Communicate, and coordinate all customs clearance.
• Respond to inquiries regarding status of shipments in transit; follow through on trace request as necessary.
• Prepare customs entries and follow-up with the clearance process on all entries prepared.
• Scan, file, copy, and assemble documents including: bills of lading, dock receipts, licenses, and consulate documents.
• Calculate duties or tariffs to be paid on merchandise.
• Review rates, trace product movement, file entries with Customs; provide clarification and valuation of merchandise.
• Process post-entry work including ruling requests, CF 28's, refunds, protests, and drawbacks.
• Review and assess accuracy, verify country of origin/export, IOR, terms of sale and value to ensure that federal regulation requirements are achieved.
• Stay up-to-date on all customs changes.
• Research client claims ensuring the highest level of client service on every call and ensure that all service complaints are handled diplomatically, channeling pertinent information to supervisor/manager.

Other Skills & Abilities:

• Communication and client service skills
• Work collaboratively with colleagues from all departments to accomplish assigned objectives.
• Basic Computer Skills.

Education & Experience:

• High School Diploma or GED
• Direct experience and working knowledge of Customs brokerage
• Minimum of 5 years work experience relative to brokerage
• Computer skills: Excel, Word, PowerPoint

Certifications & Licenses:

• Professional certification may be required in some areas
• Brokers License

Why Should You Work for Crane?

At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer:

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

Come join the leader in logistics and take your career in the right direction.