Parts Manager

# Parts Manager / Service Writer* Home* Join the GSA Equipment Team* Parts Manager / Service Writer### **Parts Manager / Service Writer****Location:** Summit County, Ohio**Pay:** Competitive industry pay based on experience and certifications**Date Posted:** March 10, 2026### **About Us**We are a premier outdoor power equipment dealership serving Summit County and the surrounding region. Our team is dedicated to providing high-performance equipment and exceptional customer support. We are currently seeking a motivated and experienced **Parts Manager / Service Writer** to lead our parts department and streamline our service intake operations.### **Job Summary**This hybrid role is the engine of our dealership. You will oversee the daily operations of the parts department—including procurement and inventory strategy—while serving as the primary point of contact for customer service intake. The ideal candidate possesses a deep understanding of outdoor power equipment, sharp organizational skills, and the ability to translate technical issues into clear solutions for our customers.### **Responsibilities****Parts Manager Duties:*** **Inventory Strategy:** Oversee all ordering, receiving, and inventory control; conduct regular cycle counts to ensure 100% accuracy.* **Department Synergy:** Work seamlessly with the service department to ensure technicians have the right parts at the right time.* **Growth:** Develop strategies to increase parts sales and hit quarterly revenue targets.* **Vendor Relations:** Manage and leverage relationships with parts suppliers and manufacturers.* **Organization:** Maintain a professional, clean, and highly efficient parts showroom and warehouse.**Service Writer Duties:*** **Customer Intake:** Greet customers, document equipment issues, and manage expectations with transparency.* **Estimating:** Prepare accurate repair estimates and obtain customer authorization promptly.* **Workflow Coordination:** Schedule service appointments and coordinate with technicians to maintain a steady shop flow.* **Documentation:** Maintain detailed customer records and service histories within our management system.### **Qualifications*** **Experience:** Proven background in parts management or service writing (Outdoor Power Equipment or Automotive experience preferred).* **Knowledge:** Strong technical familiarity with small engines, hydraulics, and outdoor power equipment components.* **Communication:** Exceptional interpersonal skills with the ability to handle high-volume customer interactions with a professional demeanor.* **Tech-Savvy:** Proficiency with modern inventory or dealership management systems (DMS).* **Leadership:** Ability to supervise support staff and take ownership of department outcomes.### **Benefits*** Comprehensive Health Insurance* 401(k) with company matching* Generous Paid Time Off (PTO)* Retirement planning assistance* Employee discounts on top-tier equipment* **Schedule:** 8-hour shifts | No nights | Weekends as needed### **How to Apply**Interested candidates should submit their resume and a brief cover letter highlighting their specific experience in the OPE industry. Please include **“Parts Manager / Service Writer Application”** in the subject line. #J-18808-Ljbffr