Sales Assistant /Customer Service DON - US

Job Title

Responsible for the overall administrative support of assigned DON Sales force staff. This position provides quotes, completes research on orders, utilizes company systems, and communicates with internal and external customers while providing an exceptional level of service.

Knowledge, Skills, and Abilities

Required: High School Diploma or equivalent and 2+ year administrative support with strong customer service experience. Working knowledge of SAP, intermediate proficiency of Word and Excel, strong analytical, organizational skills and the ability to problem solve, multitask, prioritize and work independently. Excellent communication and time management skills.

Preferred: Associate degree, experience in food service industry in Sales or Corporate office and intermediate SAP experience.

Essential Duties

Coordinate logistics with regard to new customer roll-outs, openings, and product roll-outs with both internal and external customers.

Communicate with Sales Representative(s) status of orders including sales, returns, and credit issues.

Keep District Sales Manager informed about issues within area of assigned responsibility and escalates issues beyond scope of authority to the appropriate party.

Prepare quotes, customer order guides, and other forms of reports as required.

Ensure that databases are maintained, utilized, and updated to provide essential data to all Don users.

Request literature and samples from manufacturers.

Complete Factory Direct Order follow-up to include requesting Proof-of-Deliveries from manufacturers and secures "pro" number from factories to track deliveries as needed.

Make select customer calls on re-supply business.

Assist in the coordination and communication of pre-packs, new installations, and other major sales assignments by monitoring orders from inception to completion.

Check in pre-packs on site at customer openings as needed.

Troubleshoot and resolve internal and external customer issues.

Manage, research and process correspondence from customers and account managers to determine customer needs.

Work with manufacturers and vendor representatives to ascertain product availability, obtain pricing literature, lead times, and shipping information.

Prepare formal quotations for customers including specification sheets and freight charges using the DON Auto Quote System or MS Excel.

Process stock and non-stock orders, work with Purchasing to ensure correct delivery time, and follow up with factory on progress of orders to obtain shipping information.

Responsible for processing returns, obtaining return approvals, and following up to ensure proper processing and pick up of all RAs.

Successfully navigate and effectively utilize Salesi, Info Builder, Don quote 360 and other sales tools available to DON sales support staff.

Communicate with Sales and customers to obtain and process orders within appropriate programs.

Provide documents, reports, and comparisons as directed by sales and sales management.

Retrieve messages via voice and e-mail as required and responds within established time frames.

Assist Sales and Sales Management with administrative duties.

Coordinate vendor contract set-up and maintenance.

Perform other duties as assigned.