State and Local Government Director

Provide leadership across technology service delivery, with emphasis on infrastructure operations within an MSI model Coordinate performance across multiple suppliers to ensure cohesive, integrated delivery and consistent service outcomes Serve as a trusted customer interface, overseeing delivery performance, issue resolution, and stakeholder expectations Drive year-over-year growth into programs through on-contract growth and service expansion Support additional State & Local accounts or initiatives with operational guidance, oversight, and leadership Manage financial performance for assigned programs, including budgeting, forecasting, margin health, and full P&L accountability Support new business growth through proposals, solution development, service strategy, and pricing Lead operational governance activities including KPIs, SLAs, service improvements, and performance optimization Ensure delivery aligns with contract requirements, compliance standards, and organizational governance Mentor and guide internal teams and supplier partners Collaborate with other technology areas to support integrated, enterprise-wide service delivery Requirements 16+ years of leadership experience in IT service delivery or program management supporting State & Local Government customers Experience leading towers within an MSI or multi-vendor service delivery model Experience leading the transition of large service contracts from an incumbent supplier Proven ability to manage P&L, budgets, and financial performance for technology programs Strong leadership, communication, and customer engagement skills Experience supporting multiple accounts, programs, or business opportunities Experience growing accounts year over years and supporting large new business opportunity wins Strong knowledge of IT infrastructure services and enterprise operations Preference for candidates located in Richmond, Virginia Ability to travel up to 50% as needed Preferred: Bachelor’s degree in technology, business, or a related field Preferred: 20+ years of leadership experience in IT service delivery or program management supporting State & Local Government customers Core Competencies Demonstrates extensive leadership in IT service delivery and program management, with a strong focus on financial performance, compliance, and operational governance within a multi-vendor service delivery model. Proven ability to drive growth and manage stakeholder expectations while ensuring cohesive service outcomes. Highest-signal resume keywords IT Service Delivery Leadership P&L Management Multi-Vendor Service Delivery Operational Governance Customer Engagement ATS Optimization Keywords Hard Skills Budgeting Forecasting Performance Optimization KPI Management SLA Management Service Strategy Development Proposal Development Contract Compliance Financial Performance Management Service Improvement Soft Skills Leadership Communication Stakeholder Management Mentoring Collaboration Certifications & Qualifications Bachelor’s Degree in Technology Bachelor’s Degree in Business Industry Keywords State & Local Government Infrastructure Operations MSI Model Service Delivery Enterprise Operations #J-18808-Ljbffr Jobtailor