Systems Administrator

MANTECH seeks a motivated, customer-oriented Systems Administrator to join our team in Chantilly, VA . This is an onsite position. Responsibilities Include, But Are Not Limited To Maintain and troubleshoot customer Windows workstations both on-site and remotely while providing day-to-day administrative support, including user access management, software installations, and file restores. Resolve incoming service tickets using diagnostic techniques, walking customers through step-by-step problem-solving processes to ensure high-quality, timely resolutions. Track, route, and escape complex issues to appropriate support teams, maintaining end-to-end oversight to guarantee complete incident resolution and customer satisfaction. Log all service requests, system incidents, and maintenance tasks accurately in defined tracking software to maintain compliance with standard operating procedures. Author, review, and update standard operating procedures, technical manuals, and operational documentation using Microsoft Office applications. Proactively learn fundamental operations of new software and hardware equipment to adapt to evolving technical environments and customer needs. Deliver exceptional customer service through clear written and oral communication, maintaining a professional demeanor while working independently or collaboratively with team members. Minimum Qualifications Bachelor’s degree with 1+ years of experience in Information Technology Experience with Microsoft Windows 2008/2012/2016 Servers, Microsoft Windows 10, Microsoft Office 2007/2010/2016 Working knowledge of vSphere, Horizon View, data backups, and antivirus software Basic networking experience, including TCPIP Experience with deploying workstation images or zero clients Experience using a Service Desk ticketing system, such as Remedy or ServiceNow DoD 8570 IAT Level II Certification required, e.g., Security+ CE Preferred Qualifications ITIL Foundations certification highly desired Willingness to work after normal duty hours (nights and weekends) as needed Previous customer service experience strongly desired Security Clearance Requirements Must have a current or active TS/SCI clearance and be willing and able to obtain a CI polygraph Physical Requirements The person in this position must be able to remain in a stationary position 50% of the time. Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations. #J-18808-Ljbffr