Systems Analyst, AWS Connect Focus, Progression

Systems Analyst, AWS Focus, Progression

Our people power everything we do. At Tampa Electric, dependable electricity starts with dedicated individuals whose talent, skill and passion drive our success. We've been lighting the way for West Central Florida for more than 125 years—and we're just getting started. Join us and build a rewarding career with competitive pay, comprehensive benefits and a culture that supports your growth. Your potential finds its purpose at Tampa Electric.

We proudly deliver 99.98% electric service reliability to nearly 860,000 customers across 2,000 square miles of Hillsborough County and parts of Polk, Pasco and Pinellas counties. Through innovation and strategic investments, we're creating a cleaner, brighter energy future—while delivering exceptional service every step of the way. We reflect the communities we serve and foster a workplace where every employee feels welcomed, valued and engaged. Join our team of energy experts and help shape the future of power.

Storm Duty Requirements Tampa Electric and its sister companies serve a role in providing critical services to our community during an emergency. Team members are required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our Tampa Electric customers. Team members are required to work in their normal job duties or other assigned activities. Proper compensation will be made in accordance with the company's rules and procedures. Responding to storms will be considered a condition of employment.

Tampa Electric is proud to be an Equal Opportunity Employer.

Position Concept

A Systems Analyst develops applications; implements software packages, integrates applications, and provides 24x7 application support. Collaborates on all phases of the software development life-cycle (SDLC) with a focus on the application design, development, and implementation phases. Utilizes appropriate development tools and technologies in keeping with the IT architecture.

Focus Areas

• AWS • AWS Connect • Python language coding • AWS CDK development • Azure Devops • Git, GitHub • CI/CD pipeline • Agentic AI • React

Advancement In Progression

Advancement to a higher level is based on value added to the Company through increased duties, responsibilities, and accomplishments. Advancement is not automatic, i.e. based solely on time in the job, but will be based on direct observation of the employee's performance, accomplishments, qualifications, and the business and/or technical needs of the department.

Working Conditions

Most work performed in an office environment, but occasional travel to operating locations is required.

Level 1 - Associate Systems Analyst

The Associate Systems Analyst develops software of limited complexity. Provides primary support for one or more applications. Participates on Application Development and Support teams. Works under direct supervision.

Primary Duties And Responsibilities

• Develops software of limited complexity based on specifications provided.
• Implements software packages for which limited configuration and integration is required with minimal vendor contact.
• Integrates applications where the complexity of interfaces is limited and based on specifications provided.
• Provides 24x7 primary support for one or more applications typically classified as 'niche' or 'core', but not'mission-critical'. May provide secondary support for mission-critical applications.
• Supports the request and analysis phases of SDLC by assisting with documentation and estimates.
• Executes the design, development, and implementation phases of SDLC by producing the prescribed deliverables under the guidance of more senior staff.
• Participates on an Application Development and Support team as well as project teams under the direction of their manager, senior team members, or project managers.
• Acquires and maintains knowledge of business areas relevant to projects and application support assignments.
• Acquires and maintains appropriate technical skills.

Qualifications

Education Required: Bachelor's degree in Information/Computer Science, Business Administration, Engineering, Mathematics, Information Systems or equivalent discipline. In lieu of Bachelor's degree, additional years related experience may be considered. Licenses/Certifications Preferred: Certifications in specific job-related disciplines are preferred. Related Experience Required: Minimum one year of experience in systems analysis, design, and development. In lieu of Bachelor's degree, a minimum high school diploma and 4+ additional years related experience may be considered. Knowledge/Skills/Abilities (KSA) Required: • Working knowledge of business software applications and hardware technologies. Stays current with IT industry trends and emerging technologies. • Good verbal, written, analytical, and interpersonal skills. • Understands project plans and is able to clearly articulate their role, project goals, and timelines. • Working knowledge of the Microsoft Office suite. • Comprehends technical design specifications and possesses knowledge of development tools and technologies in support of the Information Technology Architecture.

Level 2 - Systems Analyst

The Systems Analyst develops software of moderate complexity based on specifications provided. Provides primary and/or secondary support for one or more applications. Participates on Application Development and Support team. May serve as Technical Lead on small projects. Works under moderate supervision and may oversee contract resources and/or junior staff.

Primary Duties And Responsibilities

• Develops software of moderate complexity based on specifications provided.
• Implements software packages for which moderate configuration and integration is required; interaction with vendor resources remotely or onsite may be required.
• Integrates applications with moderately complex interfaces based on specifications provided.
• Provides 24x7 primary and/or secondary support for one or more applications classified as niche, core, or mission-critical.
• Supports the request and analysis phases of SDLC by producing required documentation and estimates with review by more senior staff.
• Executes the design, development, and implementation phases of SDLC by producing the prescribed deliverables with review by more senior staff.
• Participates on an Application Development and Support team as well as project teams under the direction of their manager, senior team members, or project managers. May function as Technical Lead on small projects.
• Acquires and maintains knowledge of business areas relevant to projects and application support assignments.
• Acquires and maintains appropriate technical skills.

Qualifications

Education Required: Bachelor's degree in Information/Computer Science, Business Administration, Engineering, Mathematics, Information Systems or equivalent discipline. In lieu of Bachelor's degree, additional years related experience may be considered. Licenses/Certifications Preferred: At least one professional certification in specific job-related disciplines. Related Experience Required: Two years of experience in systems analysis, design, and development. In lieu of Bachelor's degree, a minimum high school diploma and 4+ additional years related experience may be considered. Preferred: Four years of experience in systems analysis, design, and development. Knowledge/Skills/Abilities (KSA) Required: • Working knowledge of business software applications and hardware technologies. Stays current with IT industry trends and emerging technologies. • Good verbal, written, analytical, and interpersonal skills. Effectively presents information to their team and department as needed. • Understands project plans and is able to clearly articulate their role, project goals, and timelines. Develops project plans for small projects. • Comprehends technical design specifications and possesses knowledge of development tools and technologies in support of the Information Technology Architecture. Authors technical design specifications for small projects. • Proficient with the Microsoft Office suite.

Level 3 - Senior Systems Analyst

The Senior Systems Analyst develops complex software and integrates applications with complex interfaces based on specifications provided. Creates and reviews technical design specifications. Works under limited supervision and mentors junior staff.

Primary Duties And Responsibilities

• Develops complex software based on specifications provided. Collaborates with Business Systems Analysts and/or Business Partners to develop software specifications.
• Implements software packages for which in-depth configuration and integration is required; drives substantial interaction with vendor resources.
• Integrates applications with complex interfaces based on specifications provided.
• Provides 24x7 primary and/or secondary support for one or more applications classified as niche, core, or mission-critical.
• Supports the request and analysis phases of SDLC by producing required documentation and estimates; reviews deliverables produced by junior staff.
• Executes the design, development, and implementation phases of SDLC by producing the prescribed deliverables; reviews deliverables produced by junior staff.
• Participates on an Application Development and Support team as well as project teams under the direction of their manager or project managers. May function as Technical Lead on any project.
• Acquires and maintains knowledge of business areas relevant to projects and application support assignments.
• Acquires and maintains