Route Service Rep

Route Service RepresentativeDepartment: Service Reports To: Route Supervisor Location: Faribault FLSA Status: Non-Exempt Pay Range: $22–$25 per hourPosition OverviewMany of our CITY team members began their careers in Service roles like this one. The Route Service Representative role is a hands-on, customer-facing position that plays a key role in our daily operations.In this position, you'll be responsible for delivering clean products to customers, collecting soiled items, and ensuring routes run safely and efficiently. You'll build strong relationships with customers, maintain high service standards, and help represent CITY positively in the field.This role requires reliability, attention to detail, and a commitment to customer satisfaction. You'll work closely with your Route Supervisor and teammates to ensure smooth daily operations and excellent service.Key ResponsibilitiesFill in for or assist on any of our 17 service routes as neededProvide prompt, friendly, and effective customer serviceLoad and unload delivery trucks with clean and soiled laundryDeliver products accurately and on time to customer locationsMaintain customer satisfaction and professional relationshipsManage route efficiency while following all safety standardsCommunicate positively with customers, potential customers, and coworkersMaintain strong product knowledge (pricing types, colors, sizing, inventory control, availability, and product application)Properly load trucks, including organization of invoices, paperwork, bags, and garmentsMaintain account appearance (rails, hanger racks, repair bags, lockers)Communicate truck maintenance needs promptly (repairs, preventative maintenance, cleanliness, accidents)Drive a commercial motor vehicle for up to 10 hours per dayLift up to 60 pounds on a frequent basisMaintain hygienically clean standards through proper garment handlingPerform other duties as assignedMaintain regular and reliable attendanceQualificationsClean driving record requiredValid Iowa Class D Chauffeur's Driver's License requiredMust be 25 years or older1–2 years of job-related and/or customer service experience preferredFor physical requirements, please see Attachment AWorking ConditionsThis role operates primarily in a professional service and route environment. Standard office equipment (computers, phones, printers) may be used for paperwork and communication. While some administrative tasks are sedentary, the role is largely active and physical.Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.Equal Opportunity EmployerCITY Laundering Co is an equal opportunity employer and does not discriminate against otherwise qualified applicants based on race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability, handicap, or veteran status. Employment offers are contingent upon passing a background check and drug screening.DisclaimerThis job description outlines the general nature and level of work expected. It is not an exhaustive list of all responsibilities. Employees may be asked to perform additional duties as business needs require.Attachment ARoute Service Representative – Physical RequirementsPhysical Job Functions include:Driving to customer accounts (30–50 stops per day)Unloading clean laundry using carts when possibleSorting, collecting, and loading soiled laundryLoading clean laundry for next-day routesMoving garments along rail systems and loading hanging uniformsCritical Physical Demands:Sitting: Frequently, while driving and completing paperworkWalking: Frequently, during loading/unloading and customer visitsBending: Frequently, up to 90° flexionTrunk Rotation: Frequently, during loading and sortingSquatting/Crouching: Frequently, to handle laundry bagsClimbing: Frequently, entering/exiting trucks and customer sitesReaching: Frequently, up to 70 inches from floorGrasping/Pinching/Wrist Turning: ContinuouslyFinger Manipulation: Frequently, for tying bags and paperworkPushing/Pulling: Frequently, up to 10 lbs of forceLifting/Carrying: Continuously, up to 60 lbsUse of Feet: Frequently, for driving and walking throughout the day