Senior Loan Servicing Specialist

A financial institution is seeking an experienced Senior Loan Servicing Specialist to support complex loan servicing operations, escrow administration, collateral tracking, and loan portfolio maintenance.

This individual will serve as a senior subject matter expert within the Loan Servicing Department, responsible for resolving operational escalations, maintaining accurate loan records, and ensuring compliance with banking regulations and internal policies.

The ideal candidate will bring extensive banking loan servicing experience, strong knowledge of escrow and loan documentation, and an interest in leveraging technology and automation to improve operational efficiency.

Key Responsibilities

• Oversee loan servicing activities, including payment processing, escrow disbursements, annual escrow analysis, and real estate tax and insurance payments.
• Monitor property tax, insurance, and flood insurance requirements to ensure proper tracking and compliance.
• Maintain accurate loan and collateral information within core banking systems.
• Prepare and review payoff letters, satisfaction letters, partial releases, flood notices, and UCC-related documentation.
• Perform general ledger reconciliations, loan servicing reconciliations, and quality control reviews.
• Research and resolve complex loan servicing discrepancies, documentation issues, and customer inquiries.
• Review loan data for accuracy and coordinate necessary post-closing adjustments and corrections.
• Support internal and external audits, regulatory reviews, and corrective action initiatives.
• Provide guidance, training, and mentorship to junior loan servicing team members.
• Identify opportunities to improve servicing workflows through automation, AI tools, and process enhancements.
• Collaborate with IT and Operations teams to implement solutions that improve data accuracy and operational efficiency.
• Ensure adherence to internal risk management policies and applicable banking regulations.

Qualifications

• 5+ years of experience in banking loan servicing, loan operations, or a related banking function.
• Strong knowledge of loan servicing procedures, escrow administration, loan documentation, and collateral management.
• Experience servicing participated and syndicated loans.
• Proficiency with core banking platforms, preferably Jack Henry/SilverLake, nCino, Cognos, or CoreLogic.
• Experience or working knowledge of workflow automation, AI tools, OCR technology, or Excel-based automation.
• Strong understanding of loan servicing reconciliations, regulatory requirements, and operational risk controls.
• Experience handling complex servicing issues and supporting internal or external audits.
• Strong analytical, organizational, and problem-solving skills.
• Ability to work independently and provide guidance to other team members.
• Associate degree in Business Administration or equivalent experience; bachelor's degree preferred.
• Bilingual English/Spanish required.