CMS Manager

ABOUT M&C SAATCHI WORLD SERVICES

M&C Saatchi World Services is a full-service marketing company renowned for using commercial advertising to solve the world's toughest challenges. World Services is a specialty branch of M&C Saatchi Group, and we provide strategic communications, behavior change, and marketing support to Public Sector clients with special emphasis on the US Federal Government and State, Local, Tribal, & Territorial leaders.

THE ROLE

M&C Saatchi World Services is seeking a highly organized and technically proficient CMS Manager to oversee the administration, governance, and optimization of content management platforms that support communications, outreach, stakeholder engagement, and digital service delivery across a diverse portfolio of federal programs.


Working closely with communications, content, UX, stakeholder engagement, analytics, and technical teams, you will help ensure digital content remains accurate, accessible, discoverable, and aligned with organizational objectives. You will serve as a key liaison between content creators, business stakeholders, and technical teams, supporting content publishing workflows, platform governance, information architecture, and ongoing platform improvements.


The ideal candidate combines strong content operations expertise with an understanding of digital platforms, user experience, and content governance. They are comfortable managing complex publishing environments, supporting multiple stakeholder groups, and ensuring content management systems operate efficiently while delivering exceptional user experiences

This is a hybrid role; however, the ideal candidate will live in the District of Columbia, Maryland, and Virginia (DMV) region.

Key Responsibilities

• Administer and manage content management systems that support websites, digital platforms, stakeholder engagement initiatives, and communications programs.
• Oversee content publishing workflows, approval processes, governance standards, and quality assurance procedures.
• Support content authors, editors, and stakeholders by providing guidance on platform usage, publishing standards, and content best practices.
• Manage content inventories, taxonomies, metadata structures, tagging frameworks, and information architecture to improve discoverability and user experience.
• Coordinate content updates, platform enhancements, migrations, and publishing schedules across multiple programs and stakeholders.
• Monitor content quality, accessibility compliance, governance adherence, and platform performance to ensure content remains accurate and effective.
• Collaborate with communications, UX, analytics, stakeholder engagement, and technical teams to align content operations with organizational objectives.
• Support implementation and maintenance of content governance frameworks, editorial standards, workflows, and documentation.
• Develop reports, dashboards, and performance summaries that provide visibility into content operations, publishing activities, and platform health.
• Identify opportunities to improve content workflows, platform efficiency, user experience, and operational effectiveness.
• Support user acceptance testing, platform enhancements, system integrations, and digital transformation initiatives.
• Maintain platform documentation, standard operating procedures, user guides, and training materials.
• Provide training and ongoing support to content contributors and stakeholders across the organization.
• Stay current on CMS technologies, digital publishing trends, accessibility requirements, content operations best practices, and emerging platform capabilities.

Key Attributes

• Experience managing content management systems, digital publishing platforms, intranets, websites, or enterprise content environments.
• Strong understanding of content governance, publishing workflows, editorial operations, metadata management, and information architecture principles.
• Experience supporting communications, digital engagement, stakeholder engagement, or content operations initiatives.
• Experience leveraging AI-enabled media planning, audience targeting, campaign optimization, and performance measurement technologies.
• Curiosity in technology landscape and how AI is changing communications.
• Knowledge of CMS platforms such as Drupal, WordPress, Sitecore, Contentful, Sanity, Adobe Experience Manager, or similar enterprise content systems.
• Strong understanding of accessibility requirements, content standards, digital publishing practices, and user experience principles.
• Experience coordinating across communications, content, UX, analytics, technical, and stakeholder-facing teams.
• Strong organizational and project management skills with the ability to manage multiple priorities and stakeholders simultaneously.
• Experience developing documentation, governance frameworks, workflow processes, training materials, and operational procedures.
• Ability to analyze content performance, identify optimization opportunities, and support continuous improvement initiatives.
• Excellent communication, stakeholder-management, and problem-solving skills. • Experience supporting federal government, public affairs, digital communications, or mission-driven programs is preferred.
• Familiarity with analytics platforms, SEO best practices, content performance measurement, and digital experience optimization is preferred.
• Ability to obtain and maintain a U.S. Government security clearance, as required by the position.
• Degree or relevant experience in Communications, Information Systems, Digital Media, Content Strategy, Marketing, User Experience, Library Science, Business, or a related field preferred.

Eligibility Requirements:
• U.S. Citizenship: Must be a United States Citizen (required by government contract).
• Clearance Eligibility: Must be able and willing to obtain a U.S. Government Secret or Top Secret security clearance immediately upon employment.
• Background Screening: Must be willing to submit to a rigorous federal background investigation, which includes an in-depth review of personal finances, criminal history, employment history, and drug use.

The salary range provided reflects the anticipated compensation for this role across our Washington, DC and New York locations. Actual starting salary will be determined based on geographic location, relevant experience, skills, and other job-related factors.

WHY YOU'LL LOVE IT HERE
• Work on impactful programs supporting federal and defense-related initiatives.
• Collaborate with high-performing cross-functional teams across communications, digital and analytics disciplines.
• Opportunity to shape strategic public engagement initiatives at enterprise scale. • Flexible hybrid working environment.
• Exposure to complex, mission-driven stakeholder engagement challenges.
• Career development opportunities within a fast-growing global organization.

WHAT YOU GET
• We offer a competitive salary and a benefits package designed to support your health, family life, financial wellbeing, and growth.

Family & parental support
• 12 weeks' full pay for Primary Carers and 6 weeks for Secondary Carers (after one year of service; return requirements apply for subsequent leave)
• Applies to birth, adoption, and surrogacy
• Up to 10 days' paid fertility leave per year (5 per cycle)
• 2 days' paid leave for new grandparents
• $2,500 annual interest-free parental loan
• $6,000 interest-free fertility treatment loan

Healthcare & wellbeing
• Choice of three medical plans (HSA at $0 cost; EPO 75% employer funded; PPO 65% employer funded)
• 70% employer-funded dental and vision coverage
• Generous paid time off, sick leave, and company holidays, including an office closure between Christmas & New Year's
• Gym membership reimbursement and/or Wellhub subscription
• 401(k) with 4% employer match
• 24/7 mental health support through Self Space
• Social events, happy hours, professional development trainings, etc.
• Work from anywhere for up to 2 weeks per year (subject to approval)

Culture & development
• $300 annual cultural stimulation allowance (accrued monthly; available after 90 days)
• Weekly Thursday happy hour
• Mentorship and Buddy programs

ABOUT M+C SAATCHI WORLD SERVICES

M+C Saatchi World Services is a specialist division of M+C Saatchi Group, the world's largest independent communications network. Our specialists work in office hubs across six continents, grounding our global expertise in local nuance.

We offer award-winning commercial communications capabilities, which are utilized by global organizations to address the world's most complex problems across defence, development, diplomacy, homeland and national security, law and order, health, education, and the environment.

We work with clients that want to help the hardest-to-reach, hardest-to-influence audiences. This includes a range of Western Government departments, such as DOS and USAID; partner governments, including the U.K. and Australia; and prominent IGOs/NGOs such as the U.N.

We are a comms agency that works on behaviour change projects typically focused on issues related to Security, Defence and Stabilization. Whether it's producing critically acclaimed feature films in Africa, to TV shows in the Middle East, to pop music videos in Asia, we have a record of leveraging creativity to access communities anywhere in the world.

#WS #LI-BM1