Optometric Technician

Boerne, Texas, USA Employment Type: Full-time Job Description Performs preliminary evaluation of patients prior to exam by the OD, such as dilation, topicals, diagnostic medications, Optomap, etc. Conducts a verbal interview with the patient prior to the visit with the OD to determine medical issues and reasons for the visit for communication to the OD prior to appointment. Enters patient information into Electronic Health Records (EEHR). Assists ODs in caring for patients in a timely, effective manner, as close to the scheduled appointment as possible. Instructs patients on medical care as prescribed by the doctor’s treatment plan and schedules follow‑up appointments as needed. Discusses Lasik with patients and identifies those interested in Lasik by reviewing patient information forms. Schedules referral appointments with Ophthalmologists, diagnostic follow‑up visits, and other specialty referrals, completing appropriate paperwork as required. Records and maintains patient records/files in compliance with company, federal, and state policies (HIPAA). Responds to patients’ telephone inquiries regarding medication, treatment, and problems, referring to the OD as necessary. Completes proper coding of procedures for payment collection. Performs diagnostic testing using specialty equipment (OCT, Visual Field, Pachymetry, Retinal Camera, etc.) as required. Corresponds with internal and external doctor offices regarding patient and insurance referrals. Supports the OD with patient education as instructed by the Optometrist. Documents medical findings and communication between doctor and patient in Electronic Medical Records and assists with clerical duties related to medical documentation (participating practices only). Participates in practice meetings and projects as requested. Ensures maximum OD utilization through pre‑appointment confirmation, daily appointment confirmation, contacting patients from recall listings, and partnership with the manager’s outreach. Calls all no‑shows or cancelled patients to reschedule appointments. Performs contact lens insertion and removal classes (I&R) and manages the contact lens trial inventory. Completes end‑of‑day responsibilities, including opti‑schedule wrap‑up and an end‑of‑day checklist. Makes recommendations for efficiencies, processes, and improvements that deliver quality, cost savings, and/or profitability gains for the practice and/or across the organization. Performs other duties within the practice as requested and as time allows. Requirements High School or GED qualification. Entry‑level PC skills, including Microsoft Office, Windows, and word processing. Demonstrated ability to work successfully in a team environment, functioning for the good of the team over the individual. Excellent verbal and written communication skills to effectively and professionally collaborate with co‑workers and patients. Preferred Qualifications Experience evaluating patients for eye exams and dispensing eye exam medications. Familiarity with medical terms associated with eye treatment. Experience maintaining patients’ records/files per HIPAA regulations. Industry certification (CPO, CPOA, CPOT) preferred but not required. Physical Demands This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office. #J-18808-Ljbffr