Technical Project Manager

Job Description

Job Description

An AI software development company is seeking a Technical Project Manager with 4–8 years of experience to lead customer implementations from contract signing through successful AI platform launch. This role will focus on guiding credit unions and community banks through the implementation process while helping establish and scale a dedicated implementation function.

As the first dedicated implementation hire, you will have the opportunity to build processes, develop scalable playbooks, and help shape the customer deployment experience as the company expands its self-service AI platform.

Responsibilities

• Manage 7–10 concurrent customer implementations, overseeing the process from post-contract kickoff through go-live and a 2–4 week post-launch support period.
• Lead customer kickoffs, weekly status meetings, and escalations while keeping internal and external stakeholders aligned on timelines and deliverables.
• Coordinate integration timelines and implementation phases across core banking, online banking, lending, and credit card platforms.
• Collaborate with Solutions Architects, Product, and Customer Success to ensure successful customer deployments.
• Partner with Product teams to identify, track, prioritize, and resolve product issues and enhancement requests uncovered during implementations.
• Develop and establish repeatable implementation processes, documentation, and playbooks from the ground up.
• Help customers leverage self-service tools to continuously optimize and improve their AI deployments.

Required Qualifications

• 4–8 years of experience in technical project management.
• Proven experience managing end-to-end software implementations within enterprise or mid-market customer environments at a B2B SaaS company.
• Bachelor's degree required.
• Experience using AI productivity tools such as ChatGPT or Claude.
• Strong organizational, communication, and stakeholder management skills.
• Ability to build, improve, and scale implementation processes in a fast-paced environment without relying on an existing playbook.

Preferred Qualifications

• Experience implementing software solutions for credit unions, community banks, or other financial institutions.
• Familiarity with financial technology platforms such as MeridianLink, Finastra, Lumin, Blend, Clutch, Glia, or Alchemy.
• Exposure to AI technologies, including conversational AI, agentic AI, voice AI, and contact center solutions.

Compensation & Benefits

• Base Salary: $185,000–$230,000
• Bonus: 10% annual bonus tied to successful customer launches.
• Benefits: 100% employer-paid health, dental, and vision insurance.
• Retirement: 401(k) plan.
• Time Off: Discretionary PTO.

Additional Information: Open to visa transfers.