Service Coordinator

Job Description

Job Description

JOB DESCRIPTION

Position Title: Service Coordinator

Annual Salary: $66,560

Position Summary

The Service Coordinator is responsible for supporting resident stability and independence through structured service coordination, program implementation, and resource linkage. In accordance with HUD Notice 2023-02, Section IV, this position conducts required resident assessments, implements established service programming, and ensures accurate documentation, reporting, and outcome evaluation in alignment with HUD standards for success. * This is a contracted 1099 position*

Position requires a 40-hour work week on-site

Essential Duties & Responsibilities

Resident Assessment & Service Coordination

• Conduct resident assessments at move-in and annually thereafter to identify service needs and support planning.
• Maintain accurate, timely, and confidential resident case files.
• Provide referrals and connect residents to appropriate community-based services and supports.
• Monitor resident engagement and follow up to support housing stability and well-being.

Program Implementation

• Implement and facilitate established monthly resident programs and classes in accordance with company-designed curriculum.
• Support resident participation and engagement in assigned programming.
• Coordinate logistics including scheduling, communication, and space preparation.
• Collaborate with management and approved partners to ensure consistent service delivery.

Resident Toolkit Management

• Maintain and manage resident toolkits to ensure materials are current and accessible.
• Complete an annual toolkit review and refresh in alignment with program updates and resident needs.
• Distribute and educate residents on available toolkit resources.

Reporting & Compliance

• Document all services, case notes, and resident interactions in Casebook case management software .
• Ensure compliance with HUD requirements, funding standards, and internal documentation protocols.
• Prepare and submit annual performance and outcomes reporting in compliance with HUD Notice 2023-02 standards for success .
• Maintain audit-ready records and support monitoring or compliance reviews as required.

Collaboration & Communication

• Serve as a liaison between residents, property management, and community service providers.
• Support a positive, stable, and resource-connected residential environment.
• Communicate effectively regarding available services and program opportunities.

Qualifications

• Bachelor’s degree in Social Work, Human Services, Psychology, or related field required
• Minimum of 3+ years of experience in social services, case management, or resident services
• Experience with HUD-assisted housing programs preferred
• Experience working with senior populations preferred
• Experience using case management systems; Casebook preferred
• Strong organizational, documentation, and communication skills
• Ability to maintain confidentiality and exercise sound professional judgment
• * This is a contracted 1099 position*
• Position requires a 40-hour work week on-site

Core Competencies

• Resident-centered service delivery
• Program implementation and facilitation
• Regulatory compliance and documentation accuracy
• Case management and data tracking
• Collaboration and relationship building

 

Work Environment

This position operates in a residential community setting and may require occasional evening or weekend hours to support resident programming and engagement activities. * This is a contracted 1099 position*

 

\nCompany Description

FGA specializes in managing senior citizens and HUD-subsidized properties in Southern California. We manage 12 buildings with approximately 1,419 apartments.
Our staff has decades of experience managing the expectations of HUD while maintaining the excellence of our properties. In our ranks are experts with deep knowledge of HUD applications, budgeting, rent increases, occupancy regulations, accounting, bookkeeping, aging buildings, insurance, tax exemptions, payroll, labor regulations, ADA, activities for seniors, contracts, city requirements, fire department regulations, and health regulations.

Company Description

FGA specializes in managing senior citizens and HUD-subsidized properties in Southern California. We manage 12 buildings with approximately 1,419 apartments.\nOur staff has decades of experience managing the expectations of HUD while maintaining the excellence of our properties. In our ranks are experts with deep knowledge of HUD applications, budgeting, rent increases, occupancy regulations, accounting, bookkeeping, aging buildings, insurance, tax exemptions, payroll, labor regulations, ADA, activities for seniors, contracts, city requirements, fire department regulations, and health regulations.