Chemical Technician -Sacramento, CA

Job Description

Job Description

National Carwash Solutions has grown over the past 45 years to become North America’s largest equipment, service, and cleaning solutions provider in the car wash industry. Our world-class brands are backed by the largest service network in the country with more than 300 dedicated service professionals and growing! Come join us for an extraordinary career in a high growth, team-oriented company!

The Gig:

The Chemical Technician plays a critical role in our engagement and customer longevity. It is responsible for ensuring maximum customer satisfaction, troubleshooting and resolving immediate issues, proactively addressing any potential issues and identifying areas of opportunity as it relates to the customer experience. The typical number of sites this role is responsible for is 50-75 sites per month.

What You’ll Do:

Provide professional, expert solutions to all customers, to enable their business to be profitable and leave their customers satisfied with a clean, shiny, dry vehicle every time they use our products

Site Preventative Care & troubleshooting:

• Titration of product as needed
• Volumemetrics for product as needed
• Minor chemical equipment/application repairs

Customer Satisfaction:

• Responsible for site chemical conversions & installations, and keeping the customers informed of progress
• Monitor customer levels and responsible for Chemical Inventory & replenishment orders placed at sites under responsibility
• Maintain Wash Key Reporting - Service Report
• Conduct NCS Site Surveys using the template
• Support & execute on corporate accounts (CTC) per the protocols
• Provide on-site revenue program training
• Conduct Technical & Chemistry basic training with appropriate location personnel
• Maintain accurate and up-to-date computer files (SF, Portal, Google & CTM) of customers and their issues
• Analyze customer outputs, and make recommendations on technical updates or ways to increase efficiency and wash counts for the designated site.

Customer Expansion:

Identify areas of opportunity for our account, conduct an initial intake discussion and communicate to sales management

This individual is expected to comply with all applicable OSHA, EPA, Local Regulatory Law, and company safety policies. Management retains the discretion to add or change the duties of this position at any time.

Qualifications:

• Associate Degree in Business Administration or related field preferred; or equivalent practical experience.
• Car Wash experience is preferred but not required
• Basic mechanical knowledge & aptitude
• Ability to communicate internally and externally across all levels of the organization
• Good microsoft office skills and basic knowledge of a computer
• Demonstrated ability to provide the highest level of customer service and support.
• Ability to function with minimal supervision and work in a team environment. Must be a self-starter and be extremely motivated.
• Exemplary organizational skills and attention to detail
• Ability to support overnight travel up to 40% based on territory & customer needs
• Clean driving record with no more than three (3) moving violations within the past 5 years; no more than two (2) preventable, at-fault accidents within the past 5 years - No impaired driving convictions within the past five (5) years and no charges currently pending - Must maintain a valid driver’s license in this role.

This role combines office and field work. The following reflects the physical demands required to perform the essential functions safely and effectively. This list is not exhaustive and may not include all physical requirements or working conditions associated with this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lifting up to 50 pounds
• Standing and sitting for more than 6 hours a day
• Climbing of ladders
• Reaching with hands and arms more than 6 hours a day
• Stooping, kneeling and crouching more than 6 hours a day
• Exposure to different environmental conditions

Pay: $28 - $33 hr

Reasonable accommodations will be made for qualified individuals with disabilities in accordance with the ADA and California's Fair Employment and Housing Act (FEHA). If you require accommodation during the application or employment process, please contact HR to initiate the interactive process.

The salary range above reflects NCS's good-faith estimate of the compensation range expected to be paid upon hire for this role, in compliance with California Labor Code Section 432.3 and SB 642 (effective January 1, 2026). NCS does not inquire about or consider prior salary history in making compensation decisions.

• Incentive Pay: This position is not eligible for an annual performance-based bonus.
• Benefits: Comprehensive medical, dental, and vision; HSA/FSA; matching 401(k); Basic Life/AD and Long-term/Short-term disability.
• Paid Leave: Competitive PTO and holiday pay. Employees accrue paid sick leave in accordance with the CO Healthy Families and Workplaces Act, and the CA Healthy Workplaces, Healthy Families Act.
• Application Deadline: Applications are accepted on an ongoing basis until the position is filled.
• Career Advancement: NCS is committed to internal growth; successful candidates may have opportunities to advance into HR Management or specialized leadership tracks.

Transportation: This position involves the regular operation of a company-provided vehicle. Driving is an essential function of this role to provide service to various business locations in a manner that cannot be comparably performed via alternative transportation. Candidates must:

• Possess and maintain a valid California Driver’s License.
• Maintain a clean driving record that meets the NCS policy.
• Consent to and participate in the California DMV Employer Pull Notice (EPN) Program for ongoing monitoring.

National Carwash Solutions is an Equal Opportunity Employer.

• Fair Chance Hiring: NCS will consider for employment qualified applicants with criminal histories in a manner consistent with the California Fair Chance Act and applicable local ordinances.
• E-Verify: NCS participates in E-Verify to confirm employment eligibility
• Privacy: California residents can review our Applicant Privacy Notice regarding data collection.

This job description outlines the general nature and level of work expected but is not an exhaustive list of all responsibilities, duties, and skills required. The employer reserves the right to modify job duties, responsibilities, and activities at any time with or without notice as business needs arise.

Grow your career supported by an energized and passionate team, professional development, training, flexibility and opportunities for advancement. We offer competitive wages and benefits including comprehensive health, dental and vision coverage, matching 401(k), paid time off and more.

National Carwash Solutions is a proud equal opportunity employer. We are a drug free, EEO employer committed to a diverse workforce. We will consider all qualified candidates regardless of race, color, national origin, sex age, marital status, personal appearance, sexual orientation, gender identity, family responsibilities, disability, education, political affiliation or veteran status.