Customer Service Specialist

Overview As part of the Orkin team, you’ll be critical to helping our customers feel we’ve delivered on our promise. That means building on our reputation for top‑notch service from the industry leader with more than 120 years of protecting homes and businesses. Our Customer Service Specialist position gives you an opportunity to help customers with your service mindset and drive to be accountable to a team that’s counting on you. You’ll excel with organizational skills and commitment to accuracy in a fast‑paced dynamic environment. You’ll have more than a job—you’ll have a career with growth potential and benefits that go beyond the basics. This includes full medical, dental and vision coverage for you and your family, competitive pay and a 401(k) program. Opportunities to volunteer and give back are also included. With Orkin’s award‑winning training program, you’ll receive all the tools you need to succeed. No industry experience is required to start building your career. Responsibilities As a Customer Service Specialist , you will be a subject‑matter expert ensuring every customer has an experience that’s the best in pests. You will field incoming requests and schedule service visits and maintain efficient routes that reduce drive time for Orkin Pros. With empathy and a service mindset, you’ll coordinate service, resolve issues, and support overall satisfaction to help your branch maintain and grow customers. This role is based onsite and requires working from our office location during regular business hours. Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments. Proficiently navigate a Windows‑based and web‑based system to track routes and optimize schedules. Apply training‑developed expertise to schedule appointments for technicians to efficiently minimize drive time and/or distance, recommending alternative routes when appropriate. Use listening skills and probing questions to identify the customer’s concern and evaluate their needs. Monitor, update, and maintain the customer database with accurate information including call details, disposition of calls, payments, and other results. Reschedule unserviced accounts within 24 hours. Participate in quality assurance processes, programs, and initiatives. Safeguard customer privacy and proprietary information. Benefits Pay $18.00 to $24.00 hourly. Comprehensive benefits package including medical, dental, vision, maternity, and life insurance. 401(k) plan with company match and employee stock purchase plan. Paid vacation, holidays, and sick leave. Employee discounts, tuition reimbursement, and dependent scholarship awards. Industry‑leading training program. Why Join Orkin? Founded in 1901, Orkin is a global residential and business service provider offering accurate, comprehensive, and efficient pest‑management services. The pest‑management industry is growing and recession resistant. Your service‑oriented mindset builds client loyalty and trust. You hold yourself accountable to commitments. You value teamwork. You want to join a company that supports the community. Orkin is financially stable and growing as the largest subsidiary of Rollins, Inc. Qualifications Preferred: Previous experience in customer service or sales. High school diploma or equivalent required. Excellent interpersonal and communication skills. Basic computer skills in various software and web‑based applications. Proficiency in Microsoft Office. Strong attention to detail and follow‑through. Demonstrated ability to prioritize tasks and manage time efficiently. We will consider all qualified applicants in accordance with applicable state and local laws. Work Environment Candidates must meet physical job requirements and safely perform the job duties with or without accommodations: Comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time. Ability to regularly lift and/or move up to 25 pounds. Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer. #J-18808-Ljbffr