Senior Director, Cloud and Data Services (Client-facing)

Senior Director, Cloud & Data Services About the Opportunity Our client is launching a new Cloud & Data Services division designed to transform how research, education, healthcare, and public-sector organizations across North Carolina leverage modern infrastructure. This is a rare opportunity to architect a service line from inception—shaping strategy, defining offerings, and driving statewide impact. What You’ll Lead Build & Launch a Modern Cloud/Data Services Portfolio You’ll design and deliver a suite of cloud, hybrid, and data services that meet the evolving needs of public-sector and mission-driven organizations. This includes: Developing new cloud, hybrid, and data service offerings Creating business cases, pricing models, and go-to-market strategies Evaluating emerging technologies and leading proof-of-concept initiatives Establishing a service roadmap aligned with customer needs and market trends Drive Strategy & Operational Excellence You’ll set the long-term direction for the service line and build the operational foundation needed for scale: Defining service catalogs, SLAs/OLAs, and operational frameworks Leading capacity planning, technology roadmapping, and service governance Implementing ITIL-aligned service management practices Overseeing incident, problem, and change management processes Managing budgets, forecasting, and P&L performance Engage Customers & Shape Market Presence You’ll be a visible leader in the community—partnering with CIOs, executives, and stakeholders across the state: Working with sales/marketing to identify opportunities and shape market strategy Meeting with customers to understand needs and guide service evolution Developing onboarding and migration frameworks Establishing customer success metrics and feedback loops Acting as a technology evangelist and trusted advisor Oversee Infrastructure & Cloud Architecture You’ll guide the design and operation of both on-premise and cloud-based environments: Leading data center planning, modernization, and optimization Managing capacity, automation, and orchestration initiatives Partnering with internal teams on power, cooling, network, and security decisions Overseeing cloud infrastructure used to deliver service offerings What You Bring Core Qualifications Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience) 5+ years leading technical teams and cross-functional initiatives 5+ years in service development, product management, or cloud service creation Strong understanding of data center operations, cloud environments, and hybrid architectures Experience with ITIL or similar service management frameworks Proven financial acumen: budgeting, forecasting, P&L ownership Ability to communicate complex technical concepts to executive audiences Preferred Experience Background in data center operations or DCIM tools Exposure to AI/ML infrastructure or modern data platforms Product management certifications or agile service development experience Knowledge of sustainability or green data center practices Experience supporting education, healthcare, or public-sector organizations Who Will Thrive in This Role This role is ideal for someone who: Has built or scaled a service line before Understands cloud technologies but operates comfortably at the strategic level Can speak credibly with CIOs, state leaders, and executive stakeholders Has both technical fluency and business instincts Enjoys being a community-facing technology evangelist Knows where the cloud and data services market is heading Can balance innovation with operational discipline Why This Role Matters This is not a “maintain what exists” position. It’s a build, shape, and grow opportunity. You’ll be laying the foundation for a new business unit with strong organizational support, the ability to influence statewide technology adoption, and the chance to create services that directly benefit education, healthcare, and public institutions. #J-18808-Ljbffr Vaco Recruiter Services