MPS Virtual Payments Specialist - Arizona

Job Description

We are seeking a results-driven Virtual Payments Specialists to support small business clients (up to $2.5MM in annual revenue) through virtual engagement and collaboration with our branch network. This role is responsible for identifying payment solution opportunities, expanding Business Essentials relationships, and serving as a trusted resource for branch-referred clients.

The ideal candidate is a proactive sales professional who enjoys building relationships, uncovering client needs, and delivering consultative payment solutions in a fast-paced environment.

Should be located within a commutable distance to Tempe, AZ office location

Client Engagement & Sales

• Conduct outbound calls to prospective and existing small business clients to identify payment and business solution opportunities.
• Provide consultative recommendations based on customer needs and business goals.
• Respond to inbound calls and branch referrals with timely and professional support.
• Upsell Business Essentials products and deepen existing customer relationships.
• Manage objections, follow-up activities, and sales opportunities throughout the client lifecycle.

Branch Partnership

• Serve as a virtual extension of branch teams by supporting overflow referrals and client outreach.
• Partner with branch colleagues to deliver a seamless and consistent customer experience.

Sales & Pipeline Management

• Maintain accurate activity, pipeline, and customer records within CRM systems.
• Meet or exceed sales, activity, and customer experience goals.
• Share customer insights and feedback to support continuous improvement.

Key Qualifications

• 2+ years of experience in sales, payments, or financial servicespreferably in a virtual or hybrid environment.
• Strong understanding of small business needs and digital payment solutions.
• Excellent communication skills, both verbal and written.
• Comfortable making outbound calls and handling inbound inquiries in a high-volume setting.
• Proficient in CRM systems.

Basic Qualifications

• Bachelor's degree, or equivalent work experience
• Typically two to three years of relevant experience

Preferred Qualifications

• Experience working with businesses under $2.5MM in revenue.
• Background in merchant services, business banking, or fintech.
• Bilingual (Spanish/English) is a plus.

Location Expectations

This role offers a hybrid/flexible schedule, with an expectation of 3 or more days per week in office and flexibility to work remotely on remaining days.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.