Automotive Sales Manager

Sales Manager

The Sales Manager is responsible for ensuring customer retention and profitability by hiring, training, and measuring the performance of sales representatives and establishing customer-focused sales standards.

Essential Duties

• Forecast goals and objectives for sales, gross, and key expenses on a monthly and annual basis.
• Hire, train, motivate, counsel, and monitor the performance of all new and used sales employees.
• Prepare and administer an annual operating budget for the sales department.
• Acknowledge and comply with federal, state, and local regulations that affect new and used-vehicle sales.
• Direct and schedule the activities of all department employees, always ensuring proper staffing.
• Assist individual sales representatives in setting aggressive yet realistic monthly goals and objectives and provide them with the support to meet these goals.
• Ensure proper follow-up of all potential buyers by developing, implementing, and monitoring a prospect and sale control system.
• Develop, implement, and monitor a follow-up system for new and used-vehicle purchasers.
• Maintain teamwork in a customer-focused sales environment throughout the sales, delivery, and follow-up process.
• Provide effective communication throughout the sales department as well as interdepartmentally.
• Ensure the new and used vehicle sales representatives understand and follow dealership policies and procedures.
• Provide proper product and training resources for sales representatives on a regular and continuous basis.
• Oversee the efforts of new and used vehicle sales representatives to enhance the image and customer satisfaction ratings of the dealership.
• Work with sales representatives on programs that will increase the new- and used-vehicle car gross and F&I penetration.
• Ensure sales representatives close deals in accordance with dealership standards.
• Establish and maintain standards for the delivery of vehicles to customers.
• Provide management with accurate floor traffic control data daily.
• Review inventory daily to ensure the proper mix of grounded stock for maximum turnover efficiency.
• Recommend to the general manager the new and used car inventory to be carried by color, model, and equipment, based on a variety of customer and market analyses.
• Direct merchandising and advertising efforts for the new and used-vehicle departments in conjunction with the sales managers.
• Assist in the development of advertising campaigns and other promotions.
• Assist the used-vehicle department with trade appraisals as needed.
• Maintain an accurate daily log that reflects all sales activities in the dealership.
• Conduct business in an ethical and professional manner.
• Complete deal settlement sheets and turn them into the accounting office in a prompt and timely manner.
• Monitor and approve department employees’ bi-weekly timesheets and monthly commissions- follow proper procedures in accordance with dealership standards.
• Participate in HR operations, by following proper protocol when handling employee relation issues.
• Ensure compliance and follows proper procedures with federal and state laws, compensation claims, OSHA standards, leave, etc. Contact human resources immediately to ensure accurate reporting options, if needed
• Follow the performance review program, ensuring employees are reviewed annually.
• Perform other job-related duties and responsibilities as may be assigned from time to time.

Additional Responsibilities

• Maintain a professional appearance in accordance with the employee handbook.
• Maintain an organized, safe, and clean work environment always.
• Expected to conduct daily and weekly sales meetings.
• Expected to attend management meetings.
• Expected to arrive at work on time and work the required shift.
• Follow instructions from the supervisor.
• Interact effectively with co-workers.
• Receive feedback from the supervisor in a positive manner.

Qualifications

• Work experience in sales or a related field; dealership experience preferred.
• Demonstrate knowledge in sales and ability to meet monthly sales standards.
• Advance computer skills, specifically in Reynolds and Reynolds
• Understand the importance of and maintain confidentiality.
• Understand and follow work rules, policies, and procedures.

Education

High school diploma or equivalent. Bachelor’s degree in business, marketing, or related field preferred.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

The employee is regularly required to sit, stand, and walk. Occasionally required to climb; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally expected to travel, however, the normal day-to-day operations will be conducted in a professional dealership setting. The noise level in the work environment is usually moderate.

Pre-Employment Screening

Motor vehicle records, drug screens, and background checks are required.

What We Offer

• Medical, Dental, and Life Insurance
• Vision Insurance
• Short-term and long-term disability
• 401K
• Paid time off
• Closed on Sundays

The company reserves the right to review and change responsibilities, job duties, and/or skills at any time, with or without notice. This job description is not intended to maintain a complete list of all responsibilities, duties, and/or skills required for this job. Your employment is “At Will,” which means you may be terminated at any time and for any reason, with or without advance notice. Employees are also free to quit at any time. Therefore, this job description is not a contract of employment. The company is an equal-opportunity employer. It is our policy to provide equal employment opportunity (EEO) to all qualified persons regardless of race, color, religion, gender, national origin, age, disability, marital status, military status, genetic information, or any other category protected by federal, state, and local laws.