Automotive Technician Support and Training Specialist - English and Spanishspeaking

The Automotive Technician Support and Training Specialist is responsible for supporting and training our customers in the USA and Canada for assigned aftermarket products. You will serve as technical hotline support and plan and deliver technical training for our aftermarket products. Your role will be to support and guide our customers over the phone or email, through troubleshooting and diagnostic methods, to ensure proper usage of our products. Additionally, you will support our Sales organization during tradeshows and customer events and work closely with Marketing, Sales, and Product Management teams to help develop training materials and videos that provide customers with flexible, accessible resources. Training is delivered through multiple methods and platforms, so this role will be expected to conduct engaging, effective sessions both in person at customer locations and through virtual webinar formats. The Technician Support and Training Specialist is part of a global team and reports to the Global Field Operations Manager. General Responsibilities • Collaborate with new and existing customers, distributors, and internal personnel • Provide, via phone and/or e-mail, all aspects of technical support for assigned products • Organize the Field Sales team in all custom development projects when necessary • Collaborate with the customer and the sales manager / engineering, distributing technical information when available to all relevant parties, or other activities as needed • Organize marketing and engineering in maintaining and improving all technical documentation, both print and digital, and provide feedback whenever possible as to potential improvements in either • Key participant the overall products return process for all technical related returns from assigned products in the designated region • Organize all regional prospecting activities for assigned products with regards to identifying account potential based on technical reviews of website information, products brochures, etc., as needed • Maintain a comprehensive record within company database of all technical calls received Experience / Qualifications • A university degree required (i.e. Bachelors degree) or equivalent relevant work experience. • Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands • Strong communication skills; oral, written and presentation • Strong organization, planning and time management skills to achieve results • Strong personal and professional ethical values and integrity • Holds self-accountable to achieving goals and standards • Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel) • Strong interpersonal & collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers General Responsibilities Provide technical support via telephone, email, and in-person for customers on assigned aftermarket product lines Deliver top‑level customer service by efficiently and thoroughly handling inquiries related to technical aspects of our aftermarket products (e.g., sensor programming, installation, mobile app use) Collaborate with other customer support teams to communicate and escalate customer issues promptly Ensure customer satisfaction by delivering effective training sessions onsite or online Attend and participate in trade shows and customer events as needed Provide regular feedback to the global Aftermarket Technical Team regarding product issues and opportunities for improvements in training and tools Proactively prepare and update training documents and validate technical content for Marketing and Communications Record training videos as required Create, translate, and update educational content for e‑training platforms, training websites, and presentations Support Engineering and Product Management with research, validations, performance testing, benchmarking, and tool maintenance Support Product Management by translating Voice of Customer and competitive insights into prioritized product roadmaps Maintain personal technical knowledge through training, publications, networking, and industry participation Work flexible hours to support peak business needs or weekend customer events/tradeshows Clearly and concisely document customer communications Self-manage workload efficiently and effectively Assist with other duties as directed by the manager Experience / Qualifications Comfortable with automotive electronics installation, repair, wireless technology, and mobile app support Affinity for training/knowledge transfer; coaching or education experience is a plus Knowledge of the automotive aftermarket, tire industry, or auto repair environments preferred Strong customer service orientation Strong organizational, planning, and time‑management skills Excellent communication and motivational skills Solution‑oriented mindset with a positive, can‑do approach Ability to work independently with accountability Comfortable working in a fast‑paced environment with multiple priorities Strong interpersonal and collaboration skills; able to work effectively with all levels, including external customers and suppliers Proficient in Microsoft Office (Outlook, Word, PowerPoint, Excel) Fluent English required; Spanish is a plus Willingness to travel extensively throughout North America Bilingual English/Spanish - plus #LI-SK1 Base Salary Range: $59,840.00 - $82,280.00 At Sensata, our employees are the key to our success and growth. We recognize that each individual brings their own unique experience, therefore the base salary range information shown above is a general guideline only. Sensata considers several factors when extending an offer, including, but not limited to, a candidate’s experience and qualifications, as well as internal equity, market and business considerations. In addition to base salary, Sensata offers competitive medical, dental, vision, life and disability insurance plans, along with education reimbursement, wellness programs, a 401(k) retirement plan with Company matching, and a variety of paid time off, such as vacation or flex-time, sick, bereavement, and parental leave. Certain positions are also eligible for short-term incentive and long-term incentive programs. SmarterTogether Collaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication As OneSensata, we are working together to make things work together Click here to view Sensata Recruitment Privacy Statement Click here to view our Sensata Recruitment Privacy Statement for China NOTE: If you are a current Sensata employee (or one of our Affiliates), please back out of this application and log into Workday via the Company Intranet to apply directly. Type "FIND JOBS" in the Workday search bar. Return to Sensata.com Read our Fraud Advisory Sensing is what we do. In fact, our name Sensata comes from the Latin word sensate for ‘those gifted with sense’. Our focus on sensing is also reflected in our logo, which spells Sensata in Braille. Sensata Technologies is a global industrial technology company striving to create a safer, cleaner, more efficient and electrified world. Through its broad portfolio of mission-critical sensors, electrical protection components and sensor-rich solutions, Sensata helps its customers address increasingly complex engineering and operating performance requirements. With more than 18,000 employees and global operations in 13 countries, Sensata serves customers in the automotive, heavy vehicle & off-road, industrial, and aerospace markets. · Learn more at Sensata.com and follow Sensata Technologies on LinkedIn, Facebook, Instagram and X. Note to applicants for positions in the United States: Sensata Technologies, Inc. (US) is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the ”Know Your Rights: Workplace Discrimination is Illegal” Poster. Sensata Technologies, Inc. (US) participates in E-Verify. View the E-Verify posters If you are an individual who requires a reasonable accommodation in connection with the hiring process and/or to perform the essential functions of the position for which you applied, please make a request to the recruiter or contact Diversity Statement We are dedicated to ensuring our employees feel a sense of belonging and respect every day. We believe that every individual has unique insights that others can learn from. Working at Sensata means you can bring your whole self to the table. Our goal is to achieve fair representation of women, minorities, veterans, people with disabilities, and all types of diversity among all levels in our organization.