Design Operations Associate

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role

Job Description Your role As a Design Ops Associate, you’ll help create the structure, tools, and processes that enable design teams to do their best work. Rather than creating design deliverables yourself, you’ll focus on improving how design work is planned, coordinated, tracked, and delivered across projects and teams. This role balances operational planning with day-to-day execution, helping designers spend more time solving customer problems and less time navigating process challenges. You’ll work closely with designers, product teams, engineers, and delivery partners to support the successful execution of design initiatives. Your work will help create visibility into priorities, timelines, dependencies, and outcomes, enabling teams to collaborate more effectively and make informed decisions. This is an excellent opportunity for someone interested in design operations, programme coordination, process improvement, and the ways design teams operate within large organisations. You’ll gain exposure to design systems, digital product development, experience design practices, and portfolio management while building valuable operational and consulting skills that can support multiple career paths.

What you will do

Enable effective design delivery Support planning activities for design projects, including intake, prioritisation, scheduling, and resource coordination Help maintain processes that enable consistent and high-quality delivery across design initiatives Track milestones, dependencies, and deliverables to help teams stay aligned and informed Prepare reports and updates that provide visibility into project status, priorities, and risks Coordinate across teams Facilitate collaboration between design, product, engineering, and delivery teams Support briefing, planning, and review activities for design work Ensure stakeholders have access to accurate and timely information about design initiatives Help manage communication flows related to project timelines, dependencies, and key decisions Improve operational effectiveness Identify gaps, bottlenecks, or inefficiencies in the design workflow Document and maintain processes, templates, tools, and operational guidelines Support continuous improvement initiatives that simplify how design work is managed and delivered Contribute ideas that improve team effectiveness, consistency, and visibility Support portfolio oversight Track work across multiple projects, programmes, or design initiatives Maintain information that helps teams understand workload, capacity, and priorities Assist with forecasting, planning, and operational reporting activities Monitor progress against agreed objectives and highlight potential risks or constraints Learn and grow Build knowledge of DesignOps, experience design, and digital product development practices Learn how design teams collaborate within large-scale customer environments Develop skills in programme coordination, process improvement, stakeholder management, and operational planning Gain hands-on experience using planning, collaboration, and workflow management tools Who You Are

Job Qualifications Why Kyndryl: We’re a purpose-driven company committed to innovation and empowering our people. Here, your work contributes to meaningful outcomes for clients and communities. Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. You’re good at what you do and possess the required experience to provide it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in your work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Required skills and experience Demonstrated experience coordinating projects, programs, workflows, or operational activities in a design, product, project management, or business operations environment Understanding of how design work moves from planning through delivery within a multidisciplinary team Experience managing multiple workstreams, priorities, or initiatives simultaneously Ability to create, document, and maintain processes, templates, or operational frameworks Experience collaborating with teams that have different priorities, responsibilities, and areas of expertise Ability to identify operational challenges and recommend practical improvements Experience using project management, planning, tracking, or collaboration tools Strong organizational skills with the ability to maintain accuracy across multiple activities and deadlines Preferred skills and experience Experience supporting design, UX, service design, customer experience, or digital product teams Familiarity with portfolio management, resource planning, or capacity tracking practices Experience contributing to process improvement or operational transformation initiatives Exposure to design systems, design governance, or quality review processes Familiarity with AI-enabled productivity, workflow, or collaboration tools The compensation range for the position in the U.S. is : $63,360 to $114,120 based on a full-time schedule.

Your actual compensation may vary depending on your geography, job-related skills and experience. For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement. There is a different applicable compensation range for the following work locations: California (San Francisco Bay Area):$76,080 to $137,040 California (All Other):$69,720 to $125,640 Colorado: $63,360 to $114,120 Massachusetts $63,360 to $125,640 New York City: $76,080 to $137,040 Washington: $69,720 to $125,640 Washington DC:$69,720 to $125,640 This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program. Applications will be accepted on a rolling basis. Being You The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way. What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.

Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.