Customer Care Representative

Benefits Life insurance Bonus based on performance Competitive salary Dental insurance Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Position Overview As a Customer Care Representative, you’ll play an important role in creating a positive experience for every client who interacts with our agency. You’ll be the go‑to resource for questions, support, and guidance – helping customers feel confident, informed, and taken care of every step of the way. This position is ideal for someone who enjoys helping others, communicating clearly, and staying organized in a fast‑paced environment. Responsibilities Build and maintain strong relationships with customers through ongoing communication and follow‑up Answer incoming calls and emails, providing timely and helpful support Explain policy coverages, billing details, and claims processes in a clear, easy‑to‑understand way Assist with policy updates, renewals, and general account maintenance Address customer concerns with professionalism, empathy, and a solution‑focused mindset Identify opportunities to educate customers on additional products or coverage options Keep accurate records and stay organized within agency systems Requirements Strong communication skills (written, verbal, and listening) Friendly, people‑focused approach with a genuine desire to help others Detail‑oriented with the ability to manage multiple tasks Proactive problem‑solver who takes initiative Comfortable learning and using computer systems Ability to work both independently and as part of a team Interest in discussing and recommending products based on customer needs #J-18808-Ljbffr Strunk Agency - Farm Bureau Insurance