Personal Lines Customer Service Representative

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking a Personal Lines Licensed Customer Service Representative to join our growing team in Minnesota!


The Canopy Group - Minnetonka, Belle Plaine, or Le Sueur, MN


Our fast-growing independent Insurance Agency is looking for a motivated licensed Customer Service Representative to join our team. The Canopy Group was named MIIAB 2018 Agency of the year. Our successful candidate is a team player with insurance customer service experience, superior communication skills, and thrives in a fast-paced work environment.


The Insurance Customer Service Representative will assist our clients with service inquiries, and cross-sell additional lines of personal insurance to existing clients. The position requires superior phone and interpersonal communication skills, exceptional listening, and prior success in servicing clients on personal lines of insurance.


How You Will Contribute:

• Receive inbound calls to assist insureds with inquiries while making changes to policies as needed, documenting in our agency management system

• Place outbound calls to complete research and follow up activity and conduct annual account review

• Communicate with current and potential clients, providing information, answering questions and resolving concerns

• Processing policy transactions

• Identify opportunities to up-sell coverage and seek cross sell opportunities

• Prepare insurance proposals through rating new business and expiring policies

• Assist clients in submitting loss notices and maintain follow up to ensure timely claims settlement

• Compile and update client database

• Maintain orderly electronic files and information, following agency procedures regarding customer interactions and transactions, documenting details of conversations, as well as actions taken. Setting suspense for those situations where it is needed.

• Make sure all new business payments are submitted to the carrier for processing and policies have been issued and successfully downloaded into agency management system

Licenses & Certifications:

• Property and Casualty Insurance license

Skills & Experience to be Successful:

• HS Degree or equivalent

• Advanced knowledge of Microsoft Office software and Web-based Technology

• Excellent spelling and grammar; outstanding verbal and written communication skills

• Prior insurance office experience

Pay Range
26.00 - 33.00 Hourly

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.


Recruiting Vendor Disclosure Statement

Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.

The Power To Be Yourself


As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, "The Power to Be Yourself".