Field Operations Manager

Field Operations ManagerWe're currently hiring on behalf of our partner - a fast-growing field and technical services provider in the B2B space, focused on vending, POS systems, and coin-operated machine solutions. To support their continued expansion, they are seeking a Field Operations Manager based in Chicago, Illinois, to oversee day-to-day field operations and lead a regional team.This role is a great fit for someone with a strong background in B2B sales and services, particularly to street-level retail businesses. If you're technically minded, skilled in inventory and operations management, and great at building trust with small business owners—this could be your next big opportunity.What You'll Be Doing:Lead and manage a team of field service technicians and sales reps across the Chicago areaOversee client services and support for existing business accountsRecruit, train, and manage field staff while ensuring adherence to company proceduresConduct location audits for service quality, stock/inventory, and marketing complianceCollaborate with internal departments—sales, support, and collections—to boost operational efficiencyBuild and maintain strong partnerships with local business owners and service partnersTrack and improve KPIs, team performance, and customer satisfactionCoordinate the installation, maintenance, and troubleshooting of product hardware and softwareAnalyze performance data and prepare regular reports for leadershipAnswer and resolve escalated customer inquiries via phone and chatMaintain detailed logs and updates within the company CRMManage warehouse stock control and purchasingRequirements:Valid driver's license and access to a personal vehicle (work-related gas, tolls, and parking fully reimbursed)Previous experience managing field service or technical teamsExperience working with street-level retail or service-based small businessesStrong technical skills, especially with CRM tools and mobile-based applicationsBilingual in English and Spanish (required)Why Join Our Partner's Team?Casual, team-focused work environmentThorough training on industry tools and systemsGrowth-focused career development supportCompetitive base salary plus bonus based on KPIsHealth Reimbursement Arrangement (HRA)Full reimbursement for job-related travel expensesPaid time off and flexible scheduling optionsPlease note: You may be asked to sign a confidentiality and non-disclosure agreement during the interview process in order to review product and commission details.