Loss Prevention Customer Service Associate

TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off‑price retailer. Job Description Opportunity: Contribute To The Growth Of Your Career Supports the District Loss Prevention Manager and Store Management by executing core responsibilities, focused on acting as a visual deterrent to prevent potential loss/dishonesty and by wearing a body worn camera. Supports a positive customer shopping experience in the store and maintains a strong store partnership with store teams and loss prevention. Exercises sound judgment in decision‑making to ensure their safety, the safety of others, and the protection of the Company brand. Adheres to Company policies and maintains and supports Company culture and values. Maintains a proper and professional stance in the designated area at the front of the store Act as a visual deterrent to prevent potential loss/dishonesty Review and understand the Store Emergency Response Guide Wear a complete Company approved uniform including a Body Worn Camera Greet customers appropriately, demonstrate courtesy and respect Establish and maintain a position at the front of the store or in a department Respond to customer requests for assistance by referring customers to store management or customer service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management Adhere to all Company Policy and Procedure Document required incidents in AIIM Case Management Performs other duties as assigned Who We Are Looking For: You! Strong verbal and written communication Sound decision making skills Ability to take initiative and perform well independently Prioritizes/organizes workload and manages time effectively Able to stand for long periods of time 0-2 years retail or security experience Benefits Associate discount EAP Smoking cessation Bereavement 401(k) Associate contributions Child care & cell phone discounts Pet & legal insurance Credit union Referral bonuses 401(k) match Medical/dental/vision HSA Health care FSA Life insurance Short/long term disability Paid parental leave Paid holidays/vacation/sick Auto/home insurance discounts Scholarship program Adoption assistance In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment. Address: 690 Merrill Road Location: USA TJ Maxx Store 0454 Pittsfield MA This position has a starting pay range of $16.25 to $18.60 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience. #J-18808-Ljbffr