Site Reliability Engineer [Multiple Positions Available]

Job Description

DESCRIPTION:

Duties: Build automations using programming languages to reduce manual effort. Define and collect metrics from systems and applications using industry-standard applications or custom-built processes. Design and develop visualizations of system health. Respond to incidents of system instability or unavailability, diagnosing problems, writing software to resolve issues, and performing Root Cause Analyses to determine the reason for an outage. Perform system logging analysis to ensure application stability. Troubleshoot system and network issues to find potential areas for improvement. Manage and troubleshoot public cloud applications.

QUALIFICATIONS:

Minimum education and experience required: Bachelor's degree in Electrical Engineering, Electronic Engineering, Computer Science or related field of study plus 7 years of experience in the job offered or as Site Reliability Engineer, Technical Lead, SharePoint Administrator, Software Analyst, Software Developer, or related occupation. The employer will alternatively accept a Master's degree in Electrical Engineering, Electronic Engineering, Computer Science or related field of study plus 5 years of experience in the job offered or as Site Reliability Engineer, Technical Lead, SharePoint Administrator, Software Analyst, Software Developer, or related occupation.

Skills Required: This position requires experience with the following: system monitoring and log analysis using Grafana, Dynatrace, Prometheus, Datadog, or Splunk; utilizing incident management, application instability and problem remediation using Root Cause Analysis, incident retrospectives and implementing site reliability within an application and platform; developing and integrating APIs and automating tasks using Python, Java, Spring Boot, or .NET; automating infrastructure as code for deployments using Terraform and Ansible; Utilizing white and black box monitoring to identify issues before impacting users; improving reliability, service level objective alerting, and ensuring systems meet defined reliability goals and telemetry collection using tools including Grafana, Dynatrace, Prometheus, CloudWatch, or Splunk for faster incident response and improved user experience; continuous integration and continuous software delivery using Jenkins and Terraform; container and container orchestration, including ECS, Kubernetes, and Docker for production deployment and system maintenance; Troubleshooting common networking technologies and issues, including Transmission Control Protocol/Internet Protocol (TCP/IP), API communications and client server computing to diagnose, resolve applications and system failures; cloud computing with providers such as Google Compute Runtime, Amazon Web Services, or Microsoft Azure.

Job Location: 8181 Communications Pkwy, Plano, TX 75024.

Full-Time.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.