Behavioral Health Specialist

Behavioral Health Specialist | Franklin Primary Health Center | Mobile, AL Franklin Primary Health Center is growing, and we're looking for dedicated, compassionate professionals to join our team! If you're passionate about making a difference in the health and well-being of our communities, we encourage you to apply. We are seeking a Behavioral Health Specialist (BHS) to help connect patients with essential healthcare services, behavioral health support, and community resources. This position plays an important role in improving access to care, supporting patients throughout their healthcare journey, and promoting continuity of care. Duties and Responsibilities: Provides outreach to individuals in a variety of settings, including but not limited to health fairs, clinic outreach, and patient lists for targeted outreach. Manages patient check-in processes, including insurance verification, copay collection, intake documentation, consents, and release-of-information compliance. Delivers culturally appropriate and accessible health education and information, often utilizing educational tools within the EHR. Arranges for bilingual providers or translators and assists with culturally appropriate education as needed. Helps clients access resources by scheduling appointments and assisting with program applications. Manages referrals and insurance, including scheduling appointments, verifying coverage, and completing prior authorizations. Assists the Behavioral Health team with coordination of care by tracking and supporting patients when they obtain services outside of the agency. Provides mental health psychoeducation regarding symptoms, treatments, and coping skills to reduce stigma; works with clients to build trust; follows up to ensure appointment compliance; and helps prevent social isolation. Builds relationships within the community to promote mental health wellness among community members and leaders. Assists patients as needed with managing appointments, schedules, and patient self-management goals utilizing motivational interviewing skills. Manages departmental calls, messages, scheduling, follow-up appointments, and communicates concerns to the team as needed. Serves as a liaison between the Behavioral Health Division and other departments within the agency and externally for patients to address social determinants of health as needed. Understands and follows policies and procedures and produces and submits reports and documentation in a timely manner. Collects historical information on clients and intake documentation, including releases, medication lists, treatment history, and collateral information, and documents the information in the EHR system. Maintains excellent communication within the Behavioral Health staff and documents actions in the patient’s medical record as appropriate. Serves as a patient advocate and acts as a liaison between the patient care team, behavioral healthcare facilities, and community agencies among all Franklin Primary Health Center clinics. Performs other related duties as assigned. Customer Satisfaction: Provides assistance in resolving customer problems. Coordinates efforts and interfaces with other departments to resolve problems. Actively protects customer confidentiality. Actively keeps the environment clean and safe with a professional and welcoming image. Always treats customers as welcome guests and provides a warm and sincere greeting. Consistently presents a professional appearance in dress and grooming by adhering to the dress code policy. Effectively and regularly demonstrates the values of the organization. Effectively involves customers in decisions that affect them. Follows through in a timely manner on commitments made to customers. Takes ownership of one’s attitude toward Service Excellence. Education and Experience: A bachelor’s degree in Health Education, Health Promotion, Psychology, Sociology, Social Work, or a related field, or an equivalent combination of education and experience, is preferred but not required, along with relevant professional experience. Strong written and verbal communication skills are required. Must possess strong organizational and analytical skills and the ability to work with minimal supervision while managing multiple priorities. Must demonstrate the ability to delegate duties effectively and possess a valid Alabama driver’s license. Familiarity with social service agencies and Medicare and Medicaid regulations is preferred. Additional Info Job Type : Full-Time #J-18808-Ljbffr Mobile Chamber