Regional Vice President, Customer Experience
Confidential
Regional Vice President, Customer Experience
About the Company
Top B2B network & infrastructure security platform
Industry
Computer Networking
Type
Privately Held, VC-backed
Founded
2015
Employees
501-1000
Funding
$200+ million
Categories
- Networking
- Information Technology & Services
- Technology
- Security
Specialties
- industrial cybersecurity
- ics
- ot
- operational technology
- cybersecurity
- and network security
- network security
- iot security
- healthcare
- iomt
- internet of medical things
- healthcare technology
- device management
- risk management
- threat detection
- critical infrastructure
- public sector
- food and beverage
- oil and gas
- remote access
- and device optimization
About the Role
The Company is seeking an RVP Customer Experience for the Americas region. The successful candidate will be responsible for leading and scaling the regional CX organization, with a focus on Customer Success and Technical Account Management. This role requires a leader who can unify these functions to ensure a seamless, customer-centric lifecycle and superior outcomes. The RVP will be a key member of the CX leadership team, partnering with Sales, Product, Support, and Executive leadership to execute global strategies with localized regional excellence. Key responsibilities include executing regional CX strategies, driving organizational planning, and overseeing the end-to-end customer lifecycle. The role also involves acting as the primary regional executive sponsor for high-stakes customer issues and driving cross-functional orchestration to protect revenue. To succeed in this role, candidates must have a minimum of 10 years' experience in CX leadership within cybersecurity or enterprise software, with a proven track record of scaling teams and driving GRR/NRR in high-growth environments. A technical background in cybersecurity products, particularly within OT/ICS environments, and in-depth knowledge of networking and cybersecurity principles are essential. The ideal candidate will also have a CISSP and/or CISM certification, as well as knowledge of core cybersecurity frameworks and standards. The RVP will be measured on key metrics such as GRR, NRR, and CSAT, and will be expected to ensure successful alignment with GTM teams in the Americas, high levels of team engagement, and effective leadership development.
Hiring Manager Title
EVP Customer Experience
Functions
- Account Management/Optimization
Vacancy posted 4 days ago
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