Business Analyst

Job TitleBusiness AnalystJob DescriptionThe Business Analyst will partner closely with Product Owners, business stakeholders, project leadership, and delivery teams to support discovery, business process analysis, user acceptance testing (UAT), training readiness, and Azure DevOps (ADO) backlog management activities. This role serves as a bridge between business operations and technical delivery teams to ensure solutions align with business needs and are successfully adopted by end users.Job DutiesBusiness Analysis & Process ModelingDevelop process maps, workflow diagrams, and business operating procedures.Identify process improvement opportunities and operational impacts.Identify and document manual processes, workarounds, and exception-handling procedures.Develop end-to-end business and system interaction diagrams.Product Owner SupportPartner with Product Owners to refine and maintain product backlogs.Assist in developing user stories and defining acceptance criteria by gathering, analyzing, and clarifying business requirements.Provide recommendations on requirements traceability and business validation.User Acceptance Testing (UAT)Coordinate UAT execution activities with business stakeholders.Track test execution, results, defects, and acceptance decisions.Support end-to-end business process testing and release readiness assessments.Assist with documenting UAT evidence and acceptance recommendations.Training & Organizational ReadinessSupport training plans and end-user training materials.Create job aids, quick reference guides, and process documentation.Support stakeholder readiness, communication, and adoption activities.Facilitate training sessions and knowledge transfer activities.Azure DevOps (ADO) SupportSupport backlog traceability between requirements, testing, and implementation.Assist with ADO dashboards, reporting, queries, and documentation.Documentation & GovernanceCreate and maintain project documentation, requirements artifacts, process, training and reference guide documentation.Document business rules, validation rules, and exception processing requirements.Support project compliance with organizational delivery methodologies and governance requirements.Maintain documentation repositories, knowledge bases, and project wikisRequirements8+ years: Experience gathering requirements from user6+ years: Experience designing technical and business requirement documentation4+ years: Experience with Agile methodology / SCRUM processes and ceremonies3+ years: Experience maintaining and organizing Epics, Features, User Stories, and Tasks using Azure DevOps backlog management tools (Kanban board, Sprint board, etc.)CBAP Certification DesiredSkillsExperience using Azure DevOps for backlog and work item managementExperience supporting Product Owners in Agile delivery environmentsDocument current-state and future-state business processesDevelop UAT strategies, test scenarios, and business validation plansExperience developing UAT plans, scenarios, and business validation strategiesExperience creating training plans, training materials, and operational readiness documentationExperience facilitating business process analysis and workflow modeling utilizing tools like BizagiStrong stakeholder facilitation, communication, and documentation skillsExperience with large-scale government, healthcare, financial, or enterprise system implementations preferredExperience documenting complex business program area integrations and data flowsLocationCandidates must be local to the Lansing, Michigan area (within 90 miles) at time of submission. This requirement is non-negotiable. Position is a hybrid schedule (Non-Negotiable): There is no remote-only option. Required onsite days- Wednesdays and Thursdays. Remote eligible days- Mondays, Tuesdays, and Fridays. The resource must meet these requirements from the beginning. Working hours Monday-Friday, approximately 8:00 a.m. to 5:00 p.m.Additional RequirementsMust be authorized to work in the United States; We are unable to offer sponsorships at this timeMust undergo a background check and drug screening for employmentEmployment TermsThis is a W2 position 40 hrs per week HYBRID schedule - (Non-Negotiable): There is no remote-only option. Required onsite days- Wednesdays and Thursdays. Remote eligible days- Mondays, Tuesdays, and Fridays. The resource must meet these requirements from the beginning.About ZenfreedAt Zenfreed, we are more than an IT company. We bridge the gap between people wanting to do the work they were meant to do and organizations needing the right talent. We are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.BenefitsWe understand a comprehensive benefits package is crucial to employment satisfaction. We offer medical, dental and vision coverage options for all employees.