Front Desk Agent

Job Description

Job Description

About Us
We are redefining hospitality through modern design, intuitive technology, and warm, personalized service. We're not a typical hotel—we're a creative, forward-thinking space built for guests who appreciate style, comfort, and a seamless experience. If you're someone who loves connecting with people and creating memorable stays, this is the place for you.

• Greet guests warmly and handle check‐ins and check‐outs with professionalism
• Manage reservations, room assignments, and guest communications (phone, email, in person)
• Process payments, verify identification, and maintain accurate records
• Resolve guest concerns with empathy and efficiency, escalating when necessary
• Coordinate with housekeeping and maintenance to ensure room readiness
• Promote hotel amenities, local attractions, and upsell services when appropriate
• Maintain a clean, organized, and secure front desk area

  What You Bring

• Previous front desk or customer service experience (hospitality preferred)
• Strong communication skills and a calm, solutions‐focused mindset
• Ability to multitask and stay composed in a fast‐paced environment
• Familiarity with hotel systems (StayNTouch experience is a plus)
• Flexibility to work mornings, evenings, weekends, and holidays if ever needed
• A team‐oriented attitude and a genuine passion for guest service

  What We Offer

• $17/hour
• W2 employment with  full company‐paid medical, dental, and vision benefits
• Paid time off and holiday pay
• Employee discounts on hotel stays and amenities
• Opportunities for growth, advancement, and cross‐training
• A stylish, supportive, and modern work environment