Patient Service Specialist

Patient Service Specialist As a Patient Service Specialist at Cleveland Clinic Lakewood Family Health Center, your responsibility is to deliver an exceptional experience to patients, families and visitors from the moment they enter to the time they return home. You will assist them with scheduling, pre‑registration, MyChart enrollment and visit preparations. This role serves as a stepping stone to other customer service positions. A caregiver in this role will primarily work third shift from 10:30 pm to 7:00 am. During the initial training period, availability on first or second shift is required before transitioning to the overnight schedule. This Emergency Department role includes an every‑other‑weekend rotation and participation in a holiday rotation and is not a Monday‑through‑Friday position. Responsibilities Provide a comprehensive, proactive and “Patients First” experience for patients and visitors. Investigate, triage and resolve patient issues using the established HEART model. Create a welcoming and professional environment, interact with patients and ensure stellar patient experiences. Perform patient registration, visit preparation, telephone triage, insurance verification, co‑pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities, and screening and scheduling of interpreter services. Enter and maintain confidential patient information. Recruit, enroll and educate patients on MyChart and Appointment Pass. Minimum Qualifications High School Diploma/GED and 2 years of experience in patient registration, appointment scheduling, insurance processing or customer service OR Associate’s Degree and 1 year of experience OR Bachelor’s Degree Working knowledge of PC Windows applications Ability to perform basic math sufficient to process insurance co‑pays Preferred Qualifications Knowledge of medical terminology Demonstrable personal computer keyboard skills Physical Requirements Dexterity sufficient to operate a PC and other office equipment. Requires extended periods of standing, walking or sitting. Good visual acuity through normal or corrected vision. Must be able to navigate various locations and function in a fast‑paced, hectic environment. Ability to lift and transport up to 25 pounds. Personal Protective Equipment Follows standard precautions using personal protective equipment as required. Pay Range Minimum hourly: $15.75 Maximum hourly: $21.65 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.). #J-18808-Ljbffr Cleveland Clinic