Hand & Stone Sales Manager
Hand & Stone - 306 East Lake Rd S - Palm Harbor, FL
Job Description
Job Description
Benefits:
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Employee discounts
- Flexible schedule
We are hiring a sales manager / sales coach at our Palm Harbor, FL Hand and Stone Massage and Facial! We are growing rapidly and are a part of an already successful franchise system with 600 locations across the US and Canada! As our Sales Coach, you will be the heartbeat of our front-of-house sales culture. You will train, motivate, and develop our front desk and service team to confidently sell monthly wellness memberships and gift cards, delivering a seamless and guest-centric experience from the first hello to the final checkout. Your goal is to help our clients understand the value of ongoing self-care while driving consistent revenue growth for the spa. Key Responsibilities:
- Design and deliver engaging sales training programs focused on monthly membership conversion and gift card promotion.
- Coach front desk associates on consultative selling techniques, objection handling, and upselling wellness services.
- Set and monitor individual and team sales targets for membership enrollments, renewals, and gift card revenue.
- Conduct weekly 1-on-1 coaching sessions and group huddles to review performance and celebrate wins.
- Develop sales scripts, role-play scenarios, and onboarding materials tailored to our spa environment.
- Partner with the Spa Manager, District Manager and Owner to analyze sales data, identify gaps, and implement action plans.
- Lead by example on the floor — engaging with guests to demonstrate best-in-class sales behaviors.
- Monitor membership retention metrics and collaborate with the team on re-engagement strategies for lapsed members.
- Track and report on key performance indicators (KPIs) including close rate, membership growth, and gift card sales.
- Complimentary quarterly massage or facial services for personal wellness
- Employee discounts on all spa services and retail products
- Member priced gift cards for personal gifting
- Health insurance options (medical, dental, vision) — details provided upon hire
- Paid time off (PTO): 5 days after Year 1, increasing annually*
- Ongoing professional development and sales coaching training opportunities
- A supportive, wellness-focused team culture that celebrates your success
- Room for growth and opportunities
- 15% off regularly priced merchandise at the Carrollwood, Brandon, Lakeland, South Tampa, and Wesley Chapel Plato’s Closet locations.
- Competitive compensation
- Uncapped commission opportunities and great monthly bonuses
- 401K*
Vacancy posted 13 days ago
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