Inside Sales Associate, BDM Support

WHAT WE DO

VIVA Railings leads the industry in innovation, designing decorative metal and glass railing systems that redefine commercial spaces with safety, elegance, and distinctive design. Our commitment is not only to meet industry standards but to exceed them, pushing the boundaries of what's possible in architectural design. If you are driven by innovation and want to contribute to a company that values creativity and forward-thinking, VIVA Railings is your next career step.

POSITION SUMMARY

The Inside Sales Associate supports a VIVA Business Development Manager (BDM) in managing their territory pipeline, tracking bids, and keeping projects organized.

This role helps make sure opportunities are entered correctly, deadlines are tracked, and communication between Sales, Estimating, and Project Management stays clear. The focus is on keeping projects moving and making sure nothing falls through the cracks.

ROLES AND RESPONSIBILITIES

Territory & Pipeline Support

• Enter and maintain Opportunities, Accounts, and Contacts in Salesforce
• Make sure opportunities are staged correctly and updated regularly
• Track bid due dates and follow-up activity
• Help keep the BDM's pipeline organized and up to date
• Assist with territory reporting as needed

Bid & Project Coordination

• Monitor incoming bid invites and RFQs
• Coordinate with Estimating on timelines and scope
• Track proposal submissions and revisions
• Organize project files in Salesforce, Box, and Wrike
• Help with prequalification paperwork when needed

Lead Intake & Account Setup

• Process inbound calls, emails, and project leads
• Create Opportunities and assign them properly
• Research new accounts and contacts within the territory
• Build out account records in Salesforce
• Help prepare outreach lists for the BDM

Sample & Budget Support

• Process and track sample requests
• Coordinate early-stage budget pricing requests
• Communicate lead times clearly
• Track early opportunities so they stay visible in the pipeline

Internal Coordination

• Work closely with Estimating, Engineering, and Project Management
• Track internal action items and follow up on deadlines
• Keep documentation organized and current
• Help with travel coordination or trade show follow-up when needed

Reporting & Data Accuracy

• Run basic pipeline and bid activity reports
• Help keep CRM data clean and accurate
• Identify duplicate accounts and request merges

• Bachelor's degree preferred (Construction, Business, or related field)
• 1-3 years of experience in construction, building products, or sales support
• Familiarity with bid environments is helpful
• Experience using Salesforce or a similar CRM
• Organized and detail-oriented
• Comfortable managing multiple projects at once
• Strong communication skills