Pharmacy Technician Lead

Pharmacy Technician LeadThe Pharmacy Technician Lead acts as a resource to the Pharmacy Technicians by answering work related questions and directing work flow, and by providing first level leadership, training, and direction for staff technicians.Job Responsibilities:Provides customer service by answering the phoneProvides correct pharmacy information to customers, or refers call to a pharmacist or management if unable to do soAnswers non-clinical questions (when will shipment arrive, etc.)Enters patient demographics into patient profile with special emphasis on the correct spelling of name and DOB Enters all other information as required by companyEnters prescription information accurately into computer system Correct drug, correct strength, correct frequency, correct quantity, correct doctor, correct refills, and any other pertinent informationProvides initial and ongoing training to Pharmacy Technician staffResponds to employee work process questions, ensuring that technicians are following company policies and proceduresAssists Supervisor in assignment of workload and monitoring of efficiency and productivity of techniciansUses appropriate judgment in upward communication regarding department or employee concerns, escalating issues to supervisor and/or manager as appropriateJudgmentMakes effective choicesUses policies, procedures, and/or guides to make good choicesUses data and facts in order to make day-to-day decisions and involves others as neededRecognizes what might be a problem and informs those who can correct itCustomer CenteredServes the CustomerShows care and concern when speaking with customersAsk questions in order to understand and meet customer needsUses policies and information in order to exceed customer expectationsExecution and ResultsEnsures work is done correctlyWorks on top priorities firstMakes a consistent effort to get resultsMeets deadlinesTakes action to solve problems so work can be completed in a timely mannerPlanning and ImprovementAccepts responsibility and meets expectations for own workEthics and ComplianceFollows company policies and proceduresShows integrity and ethical behavior in all work situationsReports ethical and compliance issues promptlyEducation and Experience:A High School diploma or general education degree (GED) is requiredMust be a Registered Pharmacy Technician with the State Board of PharmacyPrior Pharmacy and/or Supervisor experience helpful