IT Support Specialist II

IT Support Specialist II Posting Information Posting Number: 2027006 Posting/Functional Title: IT Support Specialist II University Pay Plan Title: IT Support Specialist II Location: San Marcos Department: Managed Services Recruitment Type: Open Recruiting Job Type: Full-Time Funding Source: Permanent Monthly Salary: $4,756.03 Job Category: Non-Exempt Required Qualifications Experience installing, administering, and supporting computers in a multi-user environment Experience providing advanced-level technical guidance to end-users in a courteous and knowledgeable manner Experience managing endpoints and users utilizing modern management platforms (e.g., Microsoft Intune, Entra ID, Active Directory, or Jamf). Demonstrated customer relationship skills, including ability to perform multiple tasks with frequent interruption Ability to transport up to 50 lbs of IT equipment Valid Driver’s License Criminal Justice Information Services (CJIS) certification or eligibility to acquire certification within the first 90 days of employment. Preferred Qualifications Demonstrated resourcefulness and ability to work independently with minimal supervision, taking initiative to prioritize and resolve issues effectively. Strong technical agility with a proven ability to rapidly learn, adapt to, and implement new technologies on the job. Experience supporting IT infrastructure within a higher education or similar complex organizational environment (preferred, but not required). Proven troubleshooting skills using logical thought processes and strategic thinking Experience installing and supporting network printers in a multi-user environment Experience using a support ticketing systemExperience technically supporting and effectively prioritizing projects for executive level stakeholders in an academic environment Understanding of network infrastructure and troubleshooting Familiarity with ITIL Foundations and Change Management basics Understanding of IT security protocols and remediation techniques Experience distributing software in an enterprise environment Experience technically supporting a police department or other law enforcement agency Experience with Group Policy Management Job Description The Client Solutions department, as part of the IT Assistance Center (ITAC), seeks a technical professional to assist with the day-to-day support of university owned technical resources. The qualified candidate will perform various technical support tasks including installing, troubleshooting, and supporting computing hardware, operating systems, software applications, and peripherals. Requires excellent communication skills, the ability to exercise tact and diplomacy when working with customers, and the ability to collaborate effectively in a team environment. Job Duties Install hardware, software, and peripherals Troubleshoot hardware and software issues on Windows and Apple desktop systems Provide technical support via email, chat, remote session or in person Work closely with back-office teams when necessary to ensure technical issues are resolved Provision and deploy operating systems and endpoint management profiles to university devices. Maintain and administer computing resources specific to supported departments Assist with inventory management of computing hardware within supported departments Document internal practices and policies to ensure a robust team knowledge base Additional Information to Applicants ITAC will not sponsor or transfer visa sponsorship for this position. Job Dates Job Open Date: 09/15/2026 Open Until Filled: Yes Normal Work Days: Monday, Tuesday, Wednesday, Thursday, Friday Normal Work Hours Start: 8:00AM Normal Work Hours End: 5:00PM Legal and Required Notices Texas State University is committed to a policy of non-discrimination and equal opportunity for all persons regardless of race, sex, color, religion, national origin or ancestry, age, marital status, disability, veteran status, or any other basis protected by federal or state law in employment, educational programs, and activities and admissions. Employment with Texas State University is contingent upon the outcome of record checks and verifications including, but not limited to, criminal history, driving records, education records, employment verifications, reference checks, and employment eligibility verifications. In accordance with federal law, all new employees must complete the Form I-9 and provide acceptable documentation verifying their identity and authorization to work in the United States. Texas State University participates in E-Verify, and employment is contingent upon the successful verification of work authorization. Employees are required to maintain valid work authorization to satisfy the conditions of Form I9 at all times during their employment and the university makes no implicit or explicit promises to financially support visa or permanent residency applications. Why Choose Texas State University? Exceptional Benefits: Comprehensive health insurance with 100% premium coverage for employees and 50% for dependents, starting on your first day. Generous Time Off: Enjoy vacation, holidays, sick leave, and more to maintain a healthy work-life balance. Wellness and Balance: Access a FREE wellness program, plus mother and family-friendly resources to support your personal well-being. Professional Growth: Explore a wide range of training, development courses, certifications, and educational support programs. Welcoming Campus: Become part of a vibrant Bobcat community with numerous social and professional networks. Tuition Benefits: Take advantage of tuition support for yourself and for your dependent children, making higher education more accessible for your family. Retirement Security: Secure your future with TRS pension, retirement plans, and voluntary savings options with strong employer contributions. At Texas State University, you’re not just an employee—you’re a valued member of a thriving and beautiful campus community. Start your journey with us today. Quick Link Applicant Document Required Documents Resume Cover Letter Optional Documents Media File Portfolio

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