Field Service Technician

Field Service Technician

This role focuses on repairing, installing, and maintaining mechanical stamping presses at customer sites while providing high-quality technical support and customer service. You will travel frequently to perform on-site troubleshooting, machine installations, relocations, and inspections, and will also support machine building activities in the shop when not on the road.

Responsibilities

• Repair and troubleshoot mechanical stamping presses at customer sites to ensure safe and reliable operation.
• Coordinate and perform machine installations, relocations, training sessions, inspections, preventive maintenance, modifications, and repairs.
• Coordinate and supervise customer personnel during installations, repairs, and maintenance activities when needed.
• Provide technical phone support to assist customers with troubleshooting and resolving issues remotely.
• Read and interpret CAD drawings of mechanical systems and understand electrical schematics to diagnose and correct problems.
• Repair simple hydraulic systems and follow basic computer control instruction manuals to support machine operation.
• Load simple commands into machine control systems and verify proper function.
• Troubleshoot simple AC and DC electric circuits using appropriate tools and test equipment.
• Manage and understand parts requirements, including identifying, organizing, and tracking components for service work.
• Prepare and deliver quotes for customer issues via phone, clearly explaining recommended work and associated costs.
• Gather all necessary materials, tools, and parts prior to traveling to job sites to ensure efficient completion of work.
• Operate overhead cranes and forklifts safely to move machinery and components during installations and repairs.
• Work as a machine builder in the shop when not traveling, assembling and testing equipment as needed.
• Travel to customer sites, diagnose and troubleshoot machinery issues, perform repairs or installations, and provide clear updates to customers throughout the process.
• Perform preventive maintenance tasks on mechanical, electrical, pneumatic, and hydraulic systems to minimize downtime.
• Maintain accurate documentation of service work, including issues identified, repairs performed, parts used, and customer communications.

Essential Skills

• Previous experience as a field service technician, with hands-on work on industrial machinery.
• Minimum of 5+ years of field service work, including service, assembly, diagnosis, troubleshooting, repair, and installation.
• Strong electrical and mechanical aptitude, with the ability to diagnose and repair complex equipment.
• Proficiency in troubleshooting and repairing mechanical stamping presses or similar industrial machinery.
• Ability to read and interpret electrical schematics, wiring diagrams, and mechanical blueprints.
• Experience with pneumatics, hydraulics, and basic electronics in an industrial setting.
• Ability to troubleshoot simple AC and DC electric circuits using appropriate test equipment.
• Capability to repair simple hydraulic systems and follow basic computer control instruction manuals.
• Ability to understand and work from CAD drawings of mechanical systems.
• Skill in performing installations, relocations, and preventive maintenance on industrial equipment.
• Proficiency in using hand tools, power tools, and test equipment safely and effectively.
• Strong troubleshooting skills with a methodical approach to diagnosing mechanical and electrical issues.
• Ability to travel 8090% of the time, often to different customer sites.
• Effective customer interaction skills, including clear communication and professional conduct on-site and over the phone.
• Capability to operate overhead cranes and forklifts (OH crane and FL) safely as part of installation and repair work.
• Comfort working both independently in the field and collaboratively in a shop environment.
• Ability to manage parts and materials, including identifying required components and organizing them for jobs.

Additional Skills & Qualifications

• Experience providing technical phone support for troubleshooting customer issues.
• Experience in machine building or assembly within a shop environment.
• Familiarity with loading simple commands into machine control systems.
• Experience performing inspections, maintenance, and modifications on mechanical presses or similar equipment.
• Ability to quote customer issues via phone, including basic estimating of labor and materials.
• Experience coordinating and supervising customer personnel during field service activities.
• Strong organizational skills for gathering and preparing materials prior to travel.
• Comfort working with preventive maintenance programs and documentation.
• Experience in a field service role involving frequent travel and varied customer environments.

Why Work Here?

The organization offers a stable and long-established environment with over 80 years in operation and a tight-knit team where many employees enjoy long tenure. You will benefit from generous time-off, including 10 paid holidays, three weeks of vacation, and a shutdown during the Christmas week, supporting a healthy work-life balance. Comprehensive health, vision, dental, and life insurance coverage is provided, and there is ongoing room for advancement and opportunities to explore different roles within the company.

Work Environment

You will work primarily in a very clean and organized machine shop and spend the majority of your time traveling to customer sites as a field-based technician. The workforce is relatively small, fostering close collaboration and strong teamwork. The schedule runs Monday through Friday with varying hours and no weekend work required. The role involves frequent travel (approximately 8090% of the time), working around industrial machinery, and using equipment such as overhead cranes, forklifts, hand tools, and test instruments in both shop and customer environments.

Job Type & Location: This is a Permanent position based out of Chicago, IL.

Pay and Benefits: The pay range for this position is $70000.00 - $85000.00/yr. 401k - 70 cent match per dollar up to 8%. Health, Dental, and Life insurance 10 paid holidays, 3 weeks vacation, off week in between Christmas and New Years Won't work weekends

Workplace Type: This is a fully onsite position in Chicago,IL.

Application Deadline: This position is anticipated to close on Jul 31, 2026.