Distribution Lead

Support the Supervisor in the following areas:

• Allocate workloads within team to ensure smooth operations during peak activity or staff absence.
• Monitor workboards to ensure internal KPIs are met e.g. timely data entry
• Build and maintaining strong relationships with customers.
• Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer.
• Assist in retention calls and complete customer reviews with your regular customers to document in the CRM.
• Monitor invoicing and BNP report where needed.
• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
• Be a guide for the team - mentor agents and ensure that positive attitude is maintained within the team.
• Promote productivity tools within the team (e.g. using workboard invoice processing expo)
• Be continuously open and positive to implementing new system changes and enhancements with the team.

Physical Demands

This section lists physical demands required of this job and may be edited to the specific job role.

• Use of standard office equipment - computer with keyboard and mouse phone fax/copy/scan machine etc.
• Write with pencil/pen/marker
• Functions performed primarily while seated at desk

Qualifications :

• 2 years of industry specific knowledge
• Inventory management and accounting knowledge
• Customer focus
• Expeditors applications and system knowledge
• Software proficiency especially Microsoft Office (Excel Word etc.).
• Written and verbal communication skills; English proficiency
• Effective interpersonal skills including listening providing feedback and teamwork
• Problem solving
• Process improvement
• Proactive strong organizational skills; time management
• Self-reflecting and open to feedback
• Initiative and ability to work in autonomy
• Reinforcing company culture
• Proven leadership attitude and background; building team environment

Additional Information :

Expeditors offers excellent benefits:

• Paid Vacation Holiday Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus

Remote Work :

No

Employment Type :

Full-time