Transaction Management Analyst ll
$35 per hourFull-time
Engie
This is a CONTRACT POSITION. Your employment will be held by a third-party company of ENGIE's choosing. Any offered contract role will not constitute an offer for nor guarantee of future employment with ENGIE. Duration:
- Six Months
- Pay Rate: $35.00/hr.
- Houston
- Gather/Organize/Analyze transaction related data using customer relationship management (CRM) system and various reporting systems
- Manage registration of customer accounts through EDI enrollment transactions
- Manage end of term requirements for customer accounts through EDI drop transactions
- Resolve all transaction issues using all available tools such as Share Point, Oracle, Excel, Access, PowerBI, Teams, etc. and work with others to push these issues to closure
- Reconcile customer status and account information between systems
- Handle urgent after-hours requests related to PMVI's and RNP's
- Track issues using CRM (customer relationship management) system and external systems outsourced by vendors and utilities per market requirements. MarkeTrak, Adminitrak, Right Now, etc.
- Work as liaison with internal groups to resolve daily, weekly, monthly quarterly transaction issue reports and workflows
- Maintain Service Level Agreements (SLAs) for inboxes, critical outage and usage issues to support sales, revenue, billing, settlements and forecast
- Set appropriate expectations to stakeholders
- High School Diploma or equivalent required
- A minimum of two (2) years work related experience in processing of Utility Market Transactions in ERCOT, PJM, NYISO, MISO, and/or ISO-NE
- Familiarity with EDI transactions and processes
- Experience in exception handling related to enrollment, drop, and change rejections
- Ability to handle multiple tasks with a high degree of urgency and accuracy
- Self-starter and self-moderator
- This role is eligible for our hybrid work policy
- Must be willing and able to comply with all ENGIE ethics and safety policies
Vacancy posted 5 days ago
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