Transaction Management Analyst ll

$35 per hour

Full-time

Engie

This is a CONTRACT POSITION.
Your employment will be held by a third-party company of ENGIE's choosing. Any offered contract role will not constitute an offer for nor guarantee of future employment with ENGIE.
Duration:
Six Months
Compensation:
Pay Rate: $35.00/hr.
Location:
Houston
What You Can Expect
The Transaction Analyst position requires high performance in a fast paced, open environment. This team supports tight deadlines which directly impact profit and loss measures for the organization. Our corporate enrollment guarantee protects risk averse customers in their transition to and from other suppliers, and we play a significant role in that experience, which can influence opportunity for future business.
Gather/Organize/Analyze transaction related data using customer relationship management (CRM) system and various reporting systems

Manage registration of customer accounts through EDI enrollment transactions
Manage end of term requirements for customer accounts through EDI drop transactions
Resolve all transaction issues using all available tools such as Share Point, Oracle, Excel, Access, PowerBI, Teams, etc. and work with others to push these issues to closure
Reconcile customer status and account information between systems
Handle urgent after-hours requests related to PMVI's and RNP's
Track issues using CRM (customer relationship management) system and external systems outsourced by vendors and utilities per market requirements. MarkeTrak, Adminitrak, Right Now, etc.
Work as liaison with internal groups to resolve daily, weekly, monthly quarterly transaction issue reports and workflows
Maintain Service Level Agreements (SLAs) for inboxes, critical outage and usage issues to support sales, revenue, billing, settlements and forecast
Set appropriate expectations to stakeholders
What You'll Bring
High School Diploma or equivalent required
A minimum of two (2) years work related experience in processing of Utility Market Transactions in ERCOT, PJM, NYISO, MISO, and/or ISO-NE
Familiarity with EDI transactions and processes
Experience in exception handling related to enrollment, drop, and change rejections
Ability to handle multiple tasks with a high degree of urgency and accuracy
Self-starter and self-moderator

Additional Details
This role is eligible for our hybrid work policy
Must be willing and able to comply with all ENGIE ethics and safety policies

Why ENGIE?
ENGIE North America isn't just participating in the Zero-Carbon Transition, we're leading it! Join us as we develop energy that is renewable, efficient, and accessible to everyone.
ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an inclusive workplace for all employees. We are committed to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
If you need assistance with this application or a reasonable accommodation due to a disability, you may contact us at View email address on us.fitly.work. This email address is reserved for individuals with disabilities in need of assistance and is not a means of inquiry regarding positions or application status.
This role is not eligible for sponsorship.
The safety of our employees is our number one priority. All employees at ENGIE have both a duty and the authority to STOP WORK if unsafe acts are observed.
Business Unit: Supply & Energy Management
Division: BP B2B US
Legal Entity: ENGIE North America Inc.
Company Name: ENGIE North Africa
Minimum Base Salary: 35.00 USD
Maximum Base Salary: 35.00 USD
Pay Basis:

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Vacancy posted a month ago

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