Customer Service and Logistics Manager

Job Description

Job Description

the Customer Service & Logistics Manager is responsible for the Customer Service and Logistics team and the timely and accurate execution of all customer orders of the business. The Customer Service & Logistics Manager is responsible for creating and improving scalable systems and processes for all aspects of Customer Service and Logistics. Understanding the specifics of products of Cremer North America (CNA) as well as the business needs of their customer is essential.

POSITION REQUIREMENTS

Education, Credentials, Licenses:

B.A. or B.S degree in a Business related discipline or equivalent combination of experience and education.

Kind & Length of Experience:

• 5 to 7 years of demonstrated experience managing or supervising a high transactional volume customer focused department with emphasis on order fulfillment and customer satisfaction.
• Excellent organizational skills and able to handle multiple priorities.
• Effective written and verbal communication skills.
• Flexible and able to change direction as needed or requested.
• Enterprise Resource Planning (ERP) data entry or system experience
• Able to meet deadlines.
• Possess a comprehensive understanding of the CNA Enterprise Resource Planning (ERP) system and will produce and analyze reports as needed. 
• Ability to interact daily with all elements of the business including but not limited to; Sales, Operations, Logistics and Accounting.

PERFORMANCE MEASURES AND STANDARDS

• Supervise, develop, and direct activities of 6-10 Customer Service and Logistics Specialists.
• Assess, develop, and implement process improvements across the department that are scalable
• Understand specific customer requirements.
• Communicate effectively both externally and internally.
• Ensure safe, reliable, and cost controlled transportation of goods.
• Multi-million dollar logistics budget responsibility.
• Manage and set department and company KPI’s
• Primary responsibilities exceeding customer expectations.
• Managing cross functional weekly Packaging Product Review meeting
• Lead and improve department huddles
• Analyze or produce reports for department and business leaders.
• Assist Procurement of raw material.
• In your absence you are responsible to ensure that the tasks assigned to the absentee is adequately covered by them or trained personnel. As a Supervisor or Manager, it is your responsibility to ensure that all activities are managed appropriately in an absence of any associate that reports to you.
• Develop and follow Leader Standard Work with Direct Supervisor
• Adhere to all Site Environmental, Health, Safety, and Security Requirements, Local, State, and Federal Regulations
• Maintain Hazardous waste in accordance to all Local, State, and Federal Regulations
• Other duties as required

ABOUT CREMER NORTH AMERICA 

WHAT WE DO

• Sustainable Oleochemicals
• Contract Manufacturing
• Storage & Packaging
• Analytical Services
• Domestic & International Logistics
• Bulk Handling Systems
• Custom Service Design
• PRODUCTS WE SUPPORT
• Foods & Pharmaceuticals
• Personal Care & Cosmetics
• Soaps & Detergents
• Paints & Coatings
• Textiles & Plastics
• Agricultural
• Mining & Oil Field

CREMER MISSION AND VALUES

• We meet our customers’ needs by providing efficient, dependable, and flexible contract manufacturing, oleochemical sourcing and chemical services. We pride ourselves on: 
• Being a family-run company
• Treating each other openly and honestly
• Working as a team
• Laughing Together
• Observing our developments, inside and outside our company
• Having a cross-cultural attitude
• Staying committed to being environmentally friendly
• Improving continuously
• Remembering to focus on long-term success

Cremer North America offers a full suite of employee benefits including Medical, Dental, Vision, Life, HSA Contributions, FSA, and 401K. We also offer competitive wages, annual bonuses, generous profit sharing, tuition reimbursement, paid vacation, personal days, and holidays. To learn more about us visit us on the web at 

We are an equal opportunity employer. Applicants are considered for positions without regard to sex, race, color, ancestry, religion, national origin, disability, age, marital status, disabled veteran or Vietnam era veteran status, genetic information, sexual orientation, pregnancy, including child birth or any related condition, gender identity or expression, citizenship, or any other characteristic protected by applicable state, federal or local laws.