Account Manager

Job Description

Job Description

We are currently seeking an Account Manager to join our team. If you're looking for an exciting opportunity to gain experience in an innovative environment, this could be the perfect fit for you.

About the Role

As an Account Manager, you’ll be a key communicator with an established book of clients, driving both solutions and guiding clients to an informed and educational experience. You’ll partner with Sales, Engineering, and Service teams to ensure our clients realize the full business and security value of CMIT and its services. This role is a blend of technical knowledge and customer success strategy, which is ideal for someone who loves shaping solutions, building trust, and driving outcomes.

Responsibilities

• Collaborate with team members to design and present tailored solutions, addressing each customer’s technical and business needs.
• Translate technical knowledge to clients in a way that is easy to understand and collaborate with clients through the adoption of our services processes.
• Lead onboarding and technical enablement for new customers.
• Function as a trusted advisor and escalation point, guiding best practices.
• Identify opportunities to strengthen client’s technical environment.
• Conduct Business Reviews with technical and executive audiences, highlighting ROI, risk reduction, and next-phase initiatives.
• Advocate for client needs with our team, shaping roadmap priorities based on client insight and vision.
• Contribute solution processes, and best-practice guides used across the client environment.

Requirements

• Strong familiarity with technical platforms
• Excellent communicator: able to present to both technical teams and executive stakeholders with clarity and confidence.
• Demonstrated success in building and scaling customer relationships: from onboarding through renewal and expansion.
• Experience in customer-facing technical role
• A self-starter mindset that thrives in fast-paced, high-growth environments, balancing strategic thinking with hands-on execution.

Desired Experience

• 3+ Years in an Account Management or similar role
• Prior experience working for a Managed Services Provider a plus!
• Education: Associates or Bachelors Degree

We are a Managed IT Services Provider offering a comprehensive suite of IT services to organizations, including server administration, network management, cloud computing, and more. We are dedicated to assisting companies with their IT needs and working with them to move their Technology and Security to the next level. At CMIT Solutions St Louis, we provide a local presence plus the resources of a large system with more than 250 locations in North America and partnerships with leading technology providers. We offer a fast-paced, high-growth environment with excellent recognition, advancement, and potential earnings. We are looking for individuals that want to be part of a winning team that prides themselves on delivering outstanding customer service and developing raving fans. We have a culture where initiative-takers thrive and creativity, proactivity, and accountability reign supreme

Company Description

We are a Managed IT Services Provider offering a comprehensive suite of IT services to organizations, including server administration, network management, cloud computing, and more. We are dedicated to assisting companies with their IT needs and working with them to move their Technology and Security to the next level. At CMIT Solutions St Louis, we provide a local presence plus the resources of a large system with more than 250 locations in North America and partnerships with leading technology providers. We offer a fast-paced, high-growth environment with excellent recognition, advancement, and potential earnings. We are looking for individuals that want to be part of a winning team that prides themselves on delivering outstanding customer service and developing raving fans. We have a culture where initiative-takers thrive and creativity, proactivity, and accountability reign supreme