Front Desk Monitor

Front Desk Monitor

Del Webb Point Hope is an HOA community in Charleston, SC. The community offers residents an expansive 22,000 square-foot clubhouse brimming with amenities suited for active residents. This luxurious clubhouse features indoor amenities like a state-of-the-art fitness center, gathering room, and an indoor heated pool. Outside, homeowners will be able to take advantage of a resort-style pool, patio, fire pit, and event lawn, tennis, pickleball and bocce ball courts, and plenty of greenspace surrounded by 2,000 acres of open spaces and 50 miles of walking and biking trails. The Front Desk Monitor creates a welcoming environment by greeting residents and guests, answering phones, assisting with inquiries, monitoring facility activity, and ensuring community rules are followed. This position is ideal for someone with strong communication skills who can maintain a safe atmosphere.

Position Responsibilities:

• Provides direct receptionist support to all on-site property needs by providing the highest quality customer service to inbound callers, visitors and vendors.
• Partners with Administrative Support team and the On-site Community Manager to effectively manage the front reception area and inbound calls as well as assist with various administrative projects.
• Filters inbound calls to determine appropriate direction.
• Greets all visitors/homeowners and determines their immediate needs.
• Monitors pickups/deliveries.
• Assist with event set up and break down as needed.
• Performs other related duties as directed.

Knowledge, Skills & Abilities:

• Excellent customer service and communication skills.
• Ability to offer support to administrative support staff with ever-changing needs.
• Ability to elicit information from callers and visitors in a professional and efficient manner.
• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• Exceptional organization and tracking skills.
• Ability to function efficiently in a high volume, fast-paced environment.
• Ability to proficiently utilize computer programs and company database systems, including MS Office (Excel, Word and Outlook), internet and e-mail systems.
• Ability to interact and work positively and effectively with staff at all levels.
• Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management and staff.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.

Physical Demands & Work Environment:

• Sitting at workstation utilizing a computer in an office setting.
• Walking throughout property/facilities as needed.
• Setting up, taking down and stacking tables and chairs.

Qualifications

Preferred Behaviors:

• Enthusiastic: Shows intense and eager enjoyment and interest
• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Preferred Motivations:

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Self-Starter: Inspired to perform without outside help

Required Education:

• High School or better.

Required Experience:

• 2 years: Paid, professional experience working in a Receptionist, Administrative Support, and/or Customer Service role within an office environment.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.