Principal Software Engineer

eGain (NASDAQ: EGAN) is the global leader in AI knowledge management platforms for enterprise customer engagement. Trusted by the world’s most customer-centric companies, eGain’s platform combines the power of generative AI with structured, curated enterprise knowledge to deliver accurate, consistent, and compliant answers across every customer touchpoint.eGain’s customer base is anchored in large enterprises. Our AI Knowledge Hub, AI Agent, Composer, and Evaluator products are deployed in mission-critical environments where accuracy, governance, and scale are non-negotiable. The Principal Software Engineer role exists to help us continue raising the engineering bar on those products — and to lead the way in how we build software in the AI era.The OpportunitySoftware engineering is undergoing the largest shift in a generation. AI coding assistants, agent-based development workflows, and automated testing and review tools are changing how the best teams design, build, ship, and support production systems. eGain is investing decisively in that future — both in the AI products we sell and in how we engineer them.This role exists to anchor that investment on the engineering side. As a Principal Software Engineer in our Engineering team, you will architect and build AI-powered services that ship to some of the world’s largest enterprises, set the technical patterns the rest of the org builds on, and lead the adoption of AI-assisted development workflows across the team. It is a hands-on senior individual contributor role with broad technical influenceWhat You Will DoTechnical Leadership & ArchitectureOwn the end-to-end design of AI-powered software tools, services, and applications across the eGain product portfolioDefine the API, caching, and microservice patterns that the broader engineering organization builds onLead architecture and design reviews for high-impact features and subsystems, balancing customer urgency with long-term maintainabilityHands-On EngineeringParticipate hands-on in coding, debugging, performance optimization, and production issue resolutionOwn the quality, performance, and reliability of the application surfaces you build — including on-call support and root-cause analysis for critical issuesAI-Powered Engineering PracticesLeverage AI-powered engineering tools, coding assistants, and agent-based development workflows across the full software lifecycle — development, testing, debugging, code reviews, and documentation generationIdentify, evaluate, and roll out open-source and AI-assisted tooling that meaningfully improves engineering productivity and software qualityEstablish guardrails, evaluation practices, and review standards for AI-assisted code so we move fast without compromising on quality or securityTeam Impact & Cross-Functional LeadershipMentor Senior and Software Engineer II–level engineers through design reviews, code reviews, and pairingPartner with cross-functional teams to deliver features from concept through releaseRepresent Engineering in cross-functional forums, enterprise architecture discussions, and customer escalationsWhat You BringMaster’s degree in Engineering, Computer Science, or a related field from a top-tier university7 to 10 years of hands-on software engineering experience building modern, large-scale distributed applications with cloud-native architectureStrong experience with microservices architecture, APIs, caching technologies, and scalable application design3 to 5 years of experience using open-source, AI-assisted engineering tools and development workflows in real-world, production-scale environmentsDemonstrated track record of leading complex technical work end-to-end and influencing peers without formal authorityProduction ownership experience — you have been on-call for systems you designed and you understand what it takes to run them reliablyWhy eGainMarket leadership in AI knowledge management — a category that is mission-critical for the world’s largest enterprises navigating AI adoptionAI at enterprise scale — your code will ship to Fortune 500 customers in regulated industries, not lab demosEngineering culture that takes craft seriously — clean architecture, thoughtful reviews, and AI-assisted workflows as a first-class part of how we workSenior IC seat with direct line to engineering leadership and meaningful influence on technical directionProfitable, publicly traded SaaS company (NASDAQ: EGAN) with the AI ambition of a startup and the engineering discipline of a company that has been doing this for two decadesOur Hiring Process is “Easy with eGain”Step 1Written testAptitude section – this is a GRE style test (60 minutes or less)Functional section – this is a take-home testStep 2Panel interview (in-person at eGain Sunnyvale office)Next stepEmail your resumé to [email protected] with the position title “Principal Software Engineer” in the email subject.CompensationThe salary is $200,000 per year.Stock options.Please note that the compensation package can vary based on the candidate’s qualifications and experience level.