Business Systems Administrator

The Oklahoma Medical Marijuana Authority (OMMA) is seeking a full‑time Business Systems Administrator. This is a state position governed by the Civil Service Rules, located in Oklahoma City, OK. OMMA offers a comprehensive benefits packet, including a generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents. Compensation The annual salary for this position is up to $80,000 based on education and experience. This is a full‑time, on‑site position with a standard Monday–Friday schedule, operating from 8:00 a.m. to 5:00 p.m. Position Summary The Business Systems Administrator oversees the configuration, maintenance, and continuous improvement of the agency’s Salesforce platform, ensuring it remains stable, scalable, and aligned with evolving organizational needs. This role optimizes system performance, drives enhancements, and supports users through training, troubleshooting, and adoption efforts. Working closely with internal stakeholders, the Administrator translates operational requirements into effective system functionality that enables accurate data flows, efficient processes, and high‑quality reporting to support informed, data‑driven decision‑making. As a key contributor to a growing IT environment, this position helps establish a mature, resilient technology foundation for the agency. Position Responsibilities / Essential Functions Manages user setup, roles, profiles, permissions, and security settings. Creates and maintains custom objects, fields, workflows, validation rules, and page layouts. Develops and maintains reports and dashboards to support business operations. Provides day‑to‑day support to Salesforce users, resolving issues and answering questions. Conducts training sessions and creates user documentation to promote adoption and best practices. Ensures data integrity through regular audits, deduplication, and data cleansing. Imports, exports, and updates data using tools such as Data Loader or third‑party applications. Collaborates with stakeholders to gather requirements and translate them into Salesforce solutions. Identifies opportunities to streamline processes and improve system efficiency. Monitors system performance and implements updates in line with Salesforce releases. Manages integrations with other systems and third‑party applications. Other duties as assigned. Other Duties Demonstrates knowledge of and supports mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior. Works effectively in a team environment, participating and assisting peers. Participates in the development and evaluation of program objectives and procedures. Provides training and technical assistance to internal staff. Application Requirements Applicants must be authorized to work in the United States without the need for employment‑based visa sponsorship now or in the future. The employer does not provide visa sponsorship for current, continued, or future work authorization. Eligibility You are ineligible for OMMA employment if you are: an individual that has a direct or indirect interest in a licensed medical marijuana business; an individual who has or whose spouse, parent, child, spouse of a child, sibling, or spouse of a sibling has an application for a medical marijuana business license pending before the Department; a member of the board of directors of a medical marijuana business; or an individual financially interested in any licensee or medical marijuana business. Education and Experience Bachelor’s degree in information systems, computer science, business administration, or a closely related field, plus two years of experience as a Salesforces Administrator in a similar environment, and a current Salesforce Administrator Certification (ADM201). Preferred Qualifications Proven expertise in managing complex Salesforce tools, including OmniStudio, Axsy, and MuleSoft. Advanced knowledge of Salesforce Flow and general Cloud infrastructure. Demonstrated commitment to maintaining high‑integrity system functionality and best practices. Knowledge, Skills, and Abilities Knowledge of information technology, repository/data dictionary systems, data security systems, database maintenance utilities, computer technology and secure coding processes, laws, rules, and regulations affecting the organization’s business needs, and Salesforce best practices, platform functionality, and security measures. Strong problem‑solving abilities, review, elicit, and interpret complex business needs, application of data processing analysis techniques, preventive database integrity, development of appropriate testing protocols, design of appropriate systems independently, effective communication, establishment of effective working relationships, and highly independent work in the design, analysis, and maintenance of databases and/or security systems. Physical Demands and Work Environment Work is typically performed in an office setting with climate‑controlled settings and moderate noise levels. While performing the duties of the job, employee is required to talk, stand, walk, and reach with hands and arms. This position requires long periods of sitting and daily use of computer and phone. Equal Opportunity Employment The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability. Internal Applicants Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub. #J-18808-Ljbffr