Sales Associate

Lead Sales AssociateComfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive environment while honoring a legacy built on family, where everyone can be themselves. If you are ready to join an industry leading organization where our people are the most important asset, and innovation propels us into the future, you're ready to take your seat at La-Z-Boy Incorporated.WE BELIEVE IN THE TRANSFORMATIONAL POWER OF COMFORTJob SummaryJoin our dynamic team and embark on a rewarding career where your ambition drives your success. Our Professional Sales Representatives earn on average $65K+ annually. Competitive earnings potential: includes an hourly base wage plus UNCAPPED commissions on all WRITTEN Sales. Responsible for creating sales utilizing exceptional customer service and knowledge of the La?Z?Boy selling process, products and services. Strive to create long?term customer relationships that will lead to increased sales and profitability. Develop awareness of interior design through practical experience, observation and interaction with a La?Z?Boy Designer. Training Pay: $15 - $17 per hour for 2-6 weeks (no commissions; base rate varies by location) Average Annual Earning Potential After Training: $50,000 - $70,000+ (inclusive of base and commission)Job DescriptionAre you looking for a place to make a great living AND make a difference? Do you have years of commission experience? We are looking for a Lead Sales Associate to join our team! At La -Z-Boy we are committed to improving our customers' lives by helping them transform their houses into homes. Sales Associates at La-Z-Boy in Topeka, KS are paid hourly plus commission on written sales with NO COMMISSION CAP.As a La Z Boy Sales Associate, you will also enjoy excellent benefits including:Health Insurance through Blue Cross/Blue ShieldDental and Vision InsurancePaid Vacation401k with match!Paid TrainingOur retail Sales Representatives bring a wide variety of sales and non-sales-related experience. We have previous high school and college athletes, hotel/restaurant associates, retail managers, stay-at-home parents returning to work and much more! We hire for ambition, attitude and ethics then train in furniture knowledge and sales process. We have the BEST customers in the world and are very selective about who we trust to care for them.ResponsibilitiesEngage with customers to understand their needs and provide exceptional serviceDrive sales by promoting products and services effectivelyManage time efficiently to meet sales targets and deadlinesMaintain accurate records of sales activities and customer interactionsAchieve or surpass store and individual sales goals, annual operating benchmarks, and personal objectivesConsistently execute the La?Z?Boy selling process and strive to provide a favorable experience to all customersMaintain strong knowledge of features and benefits of existing and new product linesResolve customer inquiries and escalate appropriately when neededPromote in-home design programMaximize store promotions, marketing initiatives, and grassroots programsCollaborate with support teams to ensure operational excellenceEnsure proper execution of all existing and new systems and administrative proceduresWhat is important to us in a Sales RepresentativeA willingness and ability to learn quickly, follow proven processes and care deeply about helping peopleCommitment to bringing your best self to work every dayAbility to bounce back from rejection and not take it personallySelf-discipline - excellent time management - must be proactive and drivenA go-getter balance with ethical caringRequirements18 years or olderProfessional dress and appearanceAvailable evenings, weekends, and most holidays – we're closed Thanksgiving, Christmas & Easter!La-Z-Boy is an Equal Opportunity Employer – M/F/D/VIf you are serious about making a great living helping people love their homes, apply now and keep an eye out for a text or call from us, we're scheduling interviews now!Training Pay: $16 per hour for 2-6 weeksPost-Training Pay: $11 per hour, plus uncapped commission *If you are selling 100% of your goal per month, with 30% Design Sales, your average income will be around $60,000 annually.Employee Assistance program (EAP):At La Z Boy our employees' well-being is a top priority!You will have access to talk confidentially with a licensed therapist (with topics such as: anxiety, depression, stress, grief, and relationships)Access FREE and DISCOUNTED resources for mental health, financial planning, legal advice, and caregiving referralsAccess to FREE online education resourcesFREE online will documentation preparationHelp with better health care choices, like claims, billing, fee negotiation, and RNs who can explain diagnoses and treatments.Employee Rewards :BRAVO POINTS – save up points rewarded by managers to spend on almost anything! From merchandise such as home supplies, electronics, apparel, event tickets, travel, mastery classes and more NAME BRAND ITEMS!REWARDS FOR TOP SELLERSEmployee Referral! Get rewarded for staffing at La-Z-Boy!Key Responsibilities (other duties as assigned):Drives SalesContribute to store sales goals by selling furniture, accessories and services offered by La?Z?BoyPromote the Design program & assist the Designer to achieve established Design program sales goalsConsistently execute the La?Z?Boy selling process and strive to provide a favorable experience to all customers.Develop and utilize sales skills and principals including approach, rapport building, needs discovery, customized portfolio presentations, answering objections, closing, follow?up, after sale service and continuing contact with all previous and potential customersMaximize store promotions, marketing initiatives, and grassroots programsMaintain strong knowledge of the features and benefits of existing and new product linesDesign ProgramSchedule professional home consultations to present customized room designs, including sample fabrics, furniture, tables and accessory recommendations as well as the benefits of a professional installation service.Execute and champion the Design process following the established company guidelinesResponsible for supporting design related functions in the storeCustomer FocusProvide the highest level of customer service to all current and future customersEnsure that each La?Z?Boy customer has an informative and positive experience by using good customer service skills and knowledge of products, while following the company selling processEffectively use Podium to ensure customer satisfaction and future follow?upMake sound business decisions to deliver customer satisfaction and promote team environmentProvide support by being responsive to incoming phone calls and emailsAssist in handling customer issues and/or complaints. Provide appropriate solutions and alternatives to the customer to achieve a satisfied experiencePeopleMaintain a positive working relationship with all store employeesAssist to train, coach and develop new peers on La?Z?Boy product knowledge and selling process/skills to achieve store sales goalsHelp promote and champion a culture of sales and serviceOperational ExcellenceAssist with maintenance of the overall visual appearance of store, this includes but is not limited to maintaining floor and/or showroom displays, tagging products and accessories