Paiza Executive Host

Responsibilities Responsible for assisting Paiza guests during their visit to Marina Bay Sands (MBS). Provide excellent and delightful service to all Paiza guests and assist them with their needs and requests. Meet and Greet guests at the checkpoints and assist with arrival and departure arrangements – i.e. Hotel Room, Luggage, Transportation, etc. Manage the Paiza Membership counters and assist with Paiza Membership enrollment. Assist guests with Paiza Programs opening and settlement. Prepare and ensure proper set-up of private gaming salons for Paiza guests. Assist with Special Events and Promotions. Conduct MBS Casino tours for Paiza guests. Work closely with stakeholders (such as Sales, Transportation, Front Office, Cage, Table Games, etc.) on guests’ requests and feedback, and ensure that excellent guest satisfaction is achieved. Ensure compliance to the organization’s guidelines and regulations when carrying out work duties. Perform all other adhoc duties as and when required. Job Requirements Education & Certification Minimum 'N' levels, 'O' levels, 'A' levels or Diploma holders Experience Prior experience in a Hospitality or Customer Service role preferred. Customer-focused, excellent team player and possess good problem-solving skills. Proficient in Microsoft Windows, Word and Excel. Able to work on rotating shifts, public holidays and weekends. Skills Customer-focused Team player Good problem-solving skills Microsoft Suite Responsible #J-18808-Ljbffr Marina Bay Sands