Compliance Specialist

Job Description

Works under the general direction of the assigned manager in the Public Works Division. Conducts exterior inspections of private property to ensure compliance with applicable City of Memphis Code of Ordinances and to ensure that work performed by City contractors meets specifications prior to payment. Researches property owner information to ensure that proper notice is given to owners concerning Weed Violations and Mitigation. Investigates service requests of reported overgrowth from 311 Call Center for vacant properties with high grass or weeds exceeding 12 inches in order to place properties in violation, if necessary. Distributes service requests to contractors using the appropriate systems when ready for mitigation. Researches parcel information to create service requests of violations in the Oracle and XORA Systems. Manages and edits service request records in the Oracle and Xora systems for compliance, mitigation, and billing resolution. Maintains files of mitigated properties including photographs, notes from meetings with citizens, and other pertinent information. Monitors vendors' and contractors' progress in the appropriate computer systems. Investigates citizen complaints/disputes on properties mitigated by contractors. Researches and reviews contractor invoices, job service pictures and any property owner documentation to resolve weed bill disputes for dismissal. Maintains activity records, logs, and reports for inspected properties and for various meetings. Provides training and assistance to contractors and staff pertaining to the computer application programs, systems and other functions. Meets with citizens of property damaged by vendors/contractors for resolution. Travels to various work sites throughout the city for meetings with vendors/contractors and to inspect various properties. Creates and prepares a variety of correspondence, memoranda and reports by utilizing various computer applications. Interacts and communicates verbally and in writing with management and other staff members on a variety of issues and concerns. Provides clerical and other type of support to office staff.

Responsibilities

Performs additional functions (essential or otherwise) which may be assigned.

TYPICAL PHYSICAL DEMANDS:

Requires the ability to communicate clearly and effectively in writing and verbally with staff, management, contractors, property owners, and general public. Requires ability to make inspections of private property in accordance with Code of Ordinances. Requires the ability to operate a computer and basic office equipment such as copier, handheld devices, smart phone, and digital/video camera. Must be able to traverse on various surfaces when conducting inspections. Requires ability to operate automobile to drive to and from various worksites throughout the city to attend meetings and property inspections. Requires ability to perform manual work which will involve reaching, handling, crouching, climbing, balancing, and lifting equipment, materials, or supplies, which can weigh up to 50 lbs.

TYPICAL WORKING CONDITIONS:

Majority of work is performed in an office environment and outdoors throughout the City within an assigned geographical zone. Work involves contact with the public at times under stressful conditions. May be scheduled to work various shifts. May be exposed to animals (dogs and cats), rodents, and insects when conducting inspections. May be exposed to various weather conditions, fumes, weeds, odors, dust, heat, grass, and noise.

Qualifications

High School graduate or equivalent and four (4) years' experience in ground maintenance with specific experience in inspection or compliance preferred; or any combination of experience or training which enables one to perform the essential job functions. Must possess and maintain a valid driver license as a condition of continued employment.