Water Customer Service Representative

Performs day-to-day operations of the Village’s utility billing system. Responsible for data entry and retrieval to produce daily and monthly reports; generating water bills and final notices; servicing water accounts by answering inquiries; and performing records maintenance on all new and existing accounts. Responds to and interacts with residents, employees, and/or others within and outside the organization in a courteous, professional, and effective manner.

COMPENSATION

Starting rate: $23.6331 per hour 2026 Full range: $23.6331/hr - $34.2303/hr Part-time Benefits Include: accrual of 2 weeks paid vacation , 12 sick days , 4 floating holidays , IMRF pension , 8 designated holidays , medical, dental and vision insurance available at full payment of premium (Village contribution to medical premium after 4 years of employment)

HOURS AND SCHEDULE

25 hours per week – 5 hours per day - 8 :00a to 1:00p , Monday through Friday

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

Receives inquiries over the phone and in person regarding account status, consumption, and meter equipment failures; prepares work trouble reports; maintains trouble report files. Responds to water billing complaints regarding current water bills, past due bills, high water usage and shut-offs; explains related ordinances and procedures and expedites the collection of delinquent accounts. Prepares water bills. Calculates, runs, sorts, and mails water bills and shut-off notices. Loads and unloads water meter reading guns with necessary account data. Exports readings from water meter reading guns to the water billing computer system; posts readings to accounts. Prepares final water bills - inputs account information from Trouble Reports, manually calculates final bills, makes copies, presents bill to customer for payment. Reviews monthly reports for errors and inconsistencies and corrects when necessary. Posts account adjustments (potentially to all accounts) and account usage (primarily to commercial accounts) into the computer from meter reading books. Updates water filing system, as needed. Performs routine filing, simple keyboarding and processes in-coming mail for the Water Billing Division. Enters new resident information into the computer system; establishes computer/files for accounts pertaining to new construction. Operates and properly maintains all tools and equipment needed to perform the essential job functions and responsibilities listed above while adhering to all safety rules and practices.

OTHER RELATED DUTIES

Prepares files for storage. Performs other duties, tasks, and responsibilities as assigned.

SUPERVISORY RESPONSIBILITIES

None required. Supervisory responsibilities are required to be carried out in accordance with the organization’s policies and applicable laws.

EDUCATION, EXPERIENCE, AND COMPUTER SKILLS

The designated education and experience levels best describe the minimum requirement needed to fulfill the essential job functions. However, any combination of equivalent education or experience may be considered.

EDUCATION LEVEL

High school education with vocational training High school diploma or general education degree (GED) Two or more years of college coursework in related field Associate's degree (A.A.) from two-year college or technical school Bachelor's degree (B.A.) from four-year college or university Master's degree (M.A.) Doctoral degree (PhD)

EXPERIENCE LEVEL

No prior experience or training required Six months to one year related experience Two or more years of college coursework in related field One to two years related experience - Customer Service, billing experience a plus Two to four years related experience Four to ten years related experience

ADDITIONAL EXPERIENCE

Experience in supervisory capacity... Experience in management capacity… Must meet the requirements as set by the Fire & Police Commission

COMPUTER SKILLS

Entry and processing of data Word Processing data Spreadsheet software Database software Specialized applications: Accounting/billing/utility Software a plus

LICENSES/CERTIFICATES

N/A

COMMUNICATION SKILLS

ENGLISH LANGUAGE/COMMUNICATION SKILLS

Basic skills: Ability to read, comprehend, listen to and follow basic verbal or written instructions and provide appropriate feedback. Ability to read, comprehend and/or create routine correspondence and memos using proper spelling, grammar, punctuation and sentence structure. Ability to effectively convey information one-on-one or to small groups of employees or customers. Intermediate skills: Ability to read, comprehend, listen to and follow complex verbal or written instructions from multiple sources. Ability to provide appropriate feedback by asking probing questions and/or suggesting alternative approaches. Ability to read, comprehend, create and explain to others complex correspondence, reports and/or manuals. Ability to convey procedures and policies one-on-one or in groups to employees or customers. Advanced skills: Ability to read or interpret all types of documents including safety rules and regulations, and procedure manuals. Ability to create and edit reports and correspondence from varied source material using appropriate style and format. Clearly convey instructions to employees or team. Ability to speak clearly and effectively before groups of customers answering questions appropriately. Business skills: Ability to read, research, and analyze general business periodicals, professional journals, technical reports, finance documents or government laws and regulations. Ability to write reports, business correspondence, manuals and draft policies and procedures. Ability to effectively make presentations and respond to questions from groups of managers, customers, citizens, or other agencies. Specialized skills: Ability to read, analyze and interpret professional, scientific, or technical manuals, procedures, plans, schematics, maps, blueprints, licenses, and/or legal documents. Ability to respond to inquiries from managers, customers, business community or regulatory agencies. Ability to draft responses to complex or technical issues and/or effectively present technical concepts or information to managers, customers, or other agencies in concise understandable terms.

FOREIGN LANGUAGE SKILLS

Ability to speak and/or read, write and comprehend. A Plus Preferred Required language: N/A To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The required competencies listed below are representative of the knowledge, skills, and/or abilities required for successful job performance. Ability to: 7,000 kph for alpha/numeric data entry preferred; 8,000 kph for numeric/ten key data entry preferred. Perform mathematical computations accurately and quickly. Accurately enter data. Quickly analyze data to respond to inquiries. Set priorities and meet deadlines in a fast-paced environment with frequent interruptions. Maintain routine filing systems. Learn repetitive tasks in a reasonable length of time. Communicate effectively verbally and in writing. Respond to and interact with customers, employees and others within and outside the organization in a courteous and professional manner. Establish successful working relationships with other employees, supervisors and other departments. Read, write, speak and comprehend the English language.

SELECTION PROCEDURE

Skills testing and interview required. #J-18808-Ljbffr Village of Hoffman Estates