Rush Rewards Representative Full Time

Rush Rewards Representative Full Time

Provides guests quality service to ensure their experiences exceed their expectation level. Acts as a greeter, executes player gift giveaways, slot tournaments, assists in promotions, events and entertainment. Completes new player sign-ups.

We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:

• Smile, display energy and open body language
• Proactively greet team members and guests, initiating interaction to provide service
• Always use a positive parting remark to end the conversation

Responsible for executing new card sign-ups at Rush Rewards by utilizing handheld devices and desktop computers at Rush Rewards, property entrances, and Event Center. Greet customers and interacts in a friendly and professional manner. Maintains confidentiality of sensitive information. Informs members of benefits, contests and promotions. Interact with guests throughout the casino to increase awareness and benefits of Rush Rewards. Assists Rush Rewards during high volume periods, such as promotional events, Slot Tournaments, or at kiosks. Ability to extend complimentary services in accordance with the approved comp matrix. Responds to guest questions, issues and concerns in a courteous and professional manner. Communicates property knowledge, including but not limited, casino information, hours of operation, restaurants, marketing promotions, special events, amenities, etc. Participates in special events check-in process as needed. Complies with internal controls, standards and procedures. Responds to guest questions, issues and concerns with empathy, sensitivity and urgency to build or recover guest loyalty. Verifies valid/acceptable photo ID in accordance with the casino and PCGB standards with every transaction. Maintains integrity of customer database by following high standards of data entry for address, phone number, email and name. Email capture rate of 85%. Informs members of benefits, contests and promotions. Replaces lost Rush Rewards cards. Distributes promotional items in accordance with specific guidelines. Knowledge of casino including but not limited to hours of operations of casino, restaurants, and other amenities. Complies with internal controls, standards and procedures. Greets customers. Uses data from guest surveys to inform departments of guest comments and reach out to players to proactively address any concerns. Performs all other duties as assigned.

Must be 18 years of age or older. High school diploma or equivalent. One or more years in a customer service environment. Excellent customer service and interpersonal skills. Ability to communicate with team members and guests. Available to work flexible shifts, weekends and holidays. Ability to obtain and maintain all necessary licensing.

Regularly required to walk, stand, see, talk and hear; use hands to finger, handle, or feel; reach with hands and arms. Frequently required to stoop and kneel. Must occasionally lift up to 25 pounds. Ability to work in a noisy and smoky environment.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.