Shipping Team Lead

Job Description

Shipping Team Lead

The Shipping Team Lead is responsible for overseeing daily shipping operations, ensuring orders are shipped accurately, efficiently, and on time while maintaining a safe and organized work environment. This role serves as a working leader for the shipping team, coordinating workloads, supporting team members, and collaborating with Production, Sales, Logistics, and Customer Service to meet customer expectations.

The Shipping Team Lead will monitor shipping performance, resolve issues, drive continuous improvement initiatives, and ensure adherence to company policies and procedures. Reporting directly to the Production Control Manager, this position plays a critical role in supporting operational excellence and customer satisfaction.

Status: Hourly Non-Exempt

Position Type: Full-time (Occasional Overtime Required)

Hours: 40-45 hrs

Schedule: M-F

Reports to: Production Control Manager

Key Roles

• Lead daily shipping operations and team activities
• Schedule and coordinate shipments
• Track and resolve endangered or delayed orders
• Bridge communication between Sales, Production, Operations, and Logistics
• Support inventory accuracy and finished goods management
• Monitor shipping performance metrics
• Train and coach shipping associates
• Support continuous improvement initiatives
• Ensure compliance with safety and quality standards
• Problem solving and escalation management

Key Competencies

• Team-focused, committed to improving, and motivated to collaborate with others
• Strong communication skills; written, verbal, and interpersonal
• Ability to lead, coach, and develop team members
• Strong organizational and time management skills
• Ability to thrive in a fast-paced, deadline-oriented environment
• Problem-solving and continuous improvement mindset
• Ability to collaborate effectively across departments
• Proficient with computers, email, ERP systems, and business software
• Ability to prioritize competing demands and meet deadlines
• Commitment to safety, quality, and customer service

Duties and Responsibilities

• Support company values and mission through respect, continuous improvement, and safety.
• Lead daily shipping activities to ensure orders are processed, staged, and shipped accurately and on time.
• Coordinate shipments with internal logistics teams and third-party carriers.
• Monitor daily shipping schedules and adjust priorities as needed to meet customer requirements.
• Track, communicate, and resolve endangered, delayed, or backordered shipments.
• Serve as the primary point of contact between Shipping, Production, Sales, Customer Service, and Logistics.
• Assist with inventory counts, finished goods reconciliation, and inventory accuracy initiatives.
• Train, coach, and support shipping associates on processes, procedures, and safety requirements.
• Monitor team performance and provide feedback to improve efficiency, accuracy, and accountability.
• Develop and maintain standard operating procedures (SOPs) for shipping processes.
• Ensure shipping documentation is accurate and complete.
• Monitor shipping metrics and identify opportunities for improvement.
• Apply Lean Thinking principles to improve workflow, reduce waste, and increase efficiency.
• Maintain a clean, organized, and safe work environment.
• Support investigations and resolution of shipping discrepancies, damages, and customer concerns.
• Collaborate with leadership to improve order fulfillment, lead times, and overall operational performance.
• Assist with staffing, scheduling, training, and onboarding of new team members.
• Communicate regularly with the Production Control Manager regarding shipping performance, issues, and opportunities.
• Support and assist in other areas of the operation as business needs require.
• Other duties as assigned. Job duties, responsibilities, and activities may change at any time and may include transfers to other departments or local facilities.

Work Environment

While performing the duties of this job, the employee regularly works in a manufacturing and warehouse environment. The employee may be exposed to moving mechanical equipment, forklifts, and varying weather conditions when loading and unloading shipments.