Technical Support Specialist I

It’s fun to work in a company where people truly BELIEVE in what they’re doing! We’re committed to bringing passion and customer focus to the business. Great Plains Communications is hiring a Technical Support Specialist in Blair, NE / Omaha metro area to serve as a Tier 2 escalation point for internet and voice services. Key duties include resolving escalated customer issues, analyzing premise equipment, and coordinating with field and service assurance teams. Job Overview Position: Technical Support Specialist Company: Great Plains Communications Location: Blair/Omaha metro area - Hybrid Compensation: Competitive salary and benefits provided Responsibilities Resolve complex customer problems for internet, voice, IP video, wireless, and home security. Handle escalated tickets and transferred calls from Tier 1 support. Troubleshoot customer premise equipment like modems, routers, and firewalls. Create internal trouble tickets and route them to local technicians when needed. Communicate with the Service Assurance team about large-scale outages. Help improve Tier 1 troubleshooting by creating procedures and training. Qualifications High school diploma or equivalent (additional technical training preferred). Two years of experience with internet-related computing systems and IP networks. Experience working in a multi-faceted network handling voice, video, and data. Six or more months of experience in a customer service role. Why Join Great Plains Communications? We are a premier fiber-driven technology provider with a 19,000-mile network delivering reliable solutions to nearly 200 communities. We offer a competitive wage , a comprehensive benefits package , and a culture focused on professional growth. High-performing network, high-performing people. #J-18808-Ljbffr