Technical Support Representative (Seasonal)

Launch Your IT Career While Helping Customers Succeed

We are seeking customer-focused Technical Support Representatives to join our team for the upcoming tax season. In this role, you will provide remote support to customers using tax and wage reporting software, helping them install software, import data, troubleshoot issues, and navigate product functionality.

Important: This is not a traditional hands-on desktop support position. Instead, you will provide technical support remotely by assisting customers over the phone, email, chat, and ticketing systems.

This is an excellent opportunity for candidates with customer service experience, help desk experience, or 6+ months of IT support experience looking to build technical troubleshooting skills in a professional environment.

Responsibilities

• Respond to inbound and outbound customer calls, emails, and chats.
• Guide customers through software installations and setup processes.
• Assist users with account creation, login issues, and system access.
• Provide product walkthroughs and training to customers.
• Troubleshoot software and data import issues over the phone.
• Explain technical solutions clearly to non-technical users.
• Research and resolve customer problems efficiently and professionally.
• Create, update, and manage customer support tickets within Salesforce.
• Accurately document customer interactions and technical issues.
• Ensure customers receive timely communication and issue updates.
• Escalate complex issues to higher-level support teams when necessary.
• Track open cases through resolution.
• Identify software errors and determine appropriate solutions.
• Troubleshoot customer data import and file upload issues.
• Utilize internal tools and resources to identify root causes.
• Assist customers with product-specific questions and technical challenges.

Qualifications

• 6+ months of IT, Help Desk, Service Desk, or Technical Support experience.
• Experience supporting software applications.
• Experience utilizing Salesforce or similar ticketing systems.
• Previous call center or customer support experience.
• Familiarity with troubleshooting software installation or login issues.

What You'll Gain

• Hands-on experience supporting business software applications.
• Exposure to Salesforce and professional support environments.
• Experience troubleshooting software and data import issues.
• Opportunity to strengthen customer service and technical skills.
• Potential contract extension through the busy tax season
• Possibility for long-term employment opportunities based on performance.

Why Join Us?

This is a great opportunity to gain valuable technical support experience in a professional environment. Many successful consultants have leveraged this experience into future IT support, help desk, customer success, and technical support roles, with some earning permanent opportunities after the season.

Apply today and build valuable technical support experience while helping customers navigate tax season successfully.

This is a Contract position based out of Green Bay, WI.

The pay range for this position is $19.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a Contract position based out of Green Bay, WI.

This position is anticipated to close on Nov 17, 2026.

This is a fully onsite position in Green Bay,WI.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.